Customer Success Manager

Huzzle; Colombia; A distancia; COP 300.060.000 - 400.080.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Fully remote

Rapid career growth

Bonuses

Incentive structures

Flexible hours

Descripción de la vacante

Huzzle is seeking a Lead Account Manager to oversee a 140-client book and lead a four-person team. You will drive client success, ensure fast responses, and identify growth opportunities.

This role demands strategic thinking, strong leadership, and a passion for delivering world-class service. Remote-first environment with EST-aligned hours, competitive compensation, and clear paths for rapid career progression.

Formación

• Minimum of 2 years of professional experience in Account Management.
• Proven leadership experience or the demonstrated ability to manage and develop a team.
• Ability to work EST-aligned hours with flexibility for core team overlap.
• Exceptional communication skills and a results-oriented mindset.
• Strong organizational skills to manage high-volume client portfolios effectively.

Responsabilidades

• Lead, mentor, and manage a team of four account managers to ensure peak performance.
• Oversee a diverse portfolio of 140 client accounts, maintaining high satisfaction and retention.
• Monitor and optimize Service Level Agreement (SLA) response times to ensure excellence.
• Analyze client feedback and surveys to implement service improvements and strategy shifts.
• Identify and execute opportunities for account growth and expansion within the existing book of business.
• Act as the primary point of escalation for client needs and team challenges.

Conocimientos

Account Management

Leadership

Customer success

Team management

Communication

Organization

Herramientas

Google Workspace

Descripción del empleo

About Huzzle

At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team.

About the company

Our client is a fast-growing health and longevity-focused wellness company specializing in metabolic science and personalized medical optimization. Operating at the intersection of clinical care and performance wellness, the team provides a comprehensive suite of services including medically supervised weight loss, peptide therapy, hormone optimization, and advanced recovery treatments like hyperbaric oxygen and cryotherapy. They serve a diverse demographic of high-performing individuals, from executives to proactive professionals, through a membership-based model that prioritizes long-term outcomes over reactive medicine.

With a focus on bridging the gap between traditional healthcare and peak performance, this organization utilizes data-driven diagnostic testing and custom-compounded protocols to help clients age smarter and recover faster. The team is dedicated to an evidence-based, patient-centric culture that values innovation and measurable impact. As they continue to scale their presence both physically and virtually, they offer a collaborative and forward-thinking environment for those passionate about the future of functional medicine and aesthetic rejuvenation.

Job TypeFull-time

Job SummaryWe are looking for a strategic and high-energy Lead Account Manager to spearhead our client success efforts. In this pivotal role, you will oversee a book of 140 businesses while managing a dedicated team of four account managers. Your mission is to elevate the client experience, ensure rapid response times, and drive measurable growth for our partners. If you are a natural leader who thrives in a fast-paced environment and is passionate about delivering world-class service, we want to hear from you.

Key Responsibilities

• Lead, mentor, and manage a team of four account managers to ensure peak performance.
• Oversee a diverse portfolio of 140 client accounts, maintaining high satisfaction and retention.
• Monitor and optimize Service Level Agreement (SLA) response times to ensure excellence.
• Analyze client feedback and surveys to implement service improvements and strategy shifts.
• Identify and execute opportunities for account growth and expansion within the existing book of business.
• Act as the primary point of escalation for client needs and team challenges.

Requirements

• Minimum of 2 years of professional experience in Account Management.
• Proven leadership experience or the demonstrated ability to manage and develop a team.
• Ability to work EST-aligned hours with flexibility for core team overlap.
• Exceptional communication skills and a results-oriented mindset.
• Strong organizational skills to manage high-volume client portfolios effectively.

Nice-to-Haves

• Proficiency in Google Workspace.
• Advanced English language proficiency.

Benefits

• Competitive salary
• Fully remote work environment
• Rapid career growth and progression opportunities
• Salary raises and performance-based bonuses
• Future incentive structures currently in development
• Flexible working hours with core overlap