Lead Account Manager - Client Success (Remote, EST Hours)

Huzzle; Colombia; A distancia; COP 300.060.000 - 400.080.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Fully remote

Rapid career growth

Bonuses

Incentive structures

Flexible hours

Descripción de la vacante

Huzzle is seeking a Lead Account Manager to oversee a 140-client book and lead a four-person team. You will drive client success, ensure fast responses, and identify growth opportunities.

This role demands strategic thinking, strong leadership, and a passion for delivering world-class service. Remote-first environment with EST-aligned hours, competitive compensation, and clear paths for rapid career progression.

Formación

• Minimum of 2 years of professional experience in Account Management.
• Proven leadership experience or the demonstrated ability to manage and develop a team.
• Ability to work EST-aligned hours with flexibility for core team overlap.
• Exceptional communication skills and a results-oriented mindset.
• Strong organizational skills to manage high-volume client portfolios effectively.

Responsabilidades

• Lead, mentor, and manage a team of four account managers to ensure peak performance.
• Oversee a diverse portfolio of 140 client accounts, maintaining high satisfaction and retention.
• Monitor and optimize Service Level Agreement (SLA) response times to ensure excellence.
• Analyze client feedback and surveys to implement service improvements and strategy shifts.
• Identify and execute opportunities for account growth and expansion within the existing book of business.
• Act as the primary point of escalation for client needs and team challenges.

Conocimientos

Account Management

Leadership

Customer success

Team management

Communication

Organization

Herramientas

Google Workspace

Descripción del empleo

Huzzle is seeking a Lead Account Manager to oversee a 140-client book and lead a four-person team. You will drive client success, ensure fast responses, and identify growth opportunities.

This role demands strategic thinking, strong leadership, and a passion for delivering world-class service. Remote-first environment with EST-aligned hours, competitive compensation, and clear paths for rapid career progression.