Lead Account Manager - Remote, Growth & Leadership

Huzzle.com; Colombia; Presencial; COP 217.405.000 - 341.636.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Fully remote work environment

Career progression

Descripción de la vacante

Huzzle is seeking a strategic Lead Account Manager to drive client success across a portfolio of 140 accounts, leading a four-person team. You will aim for rapid responses, high retention, and measurable growth for partners, working in a fast-paced, fully remote setting.

The role requires leadership experience in account management, strong communication, and the ability to align with EST hours, offering opportunities for career progression and bonuses based on performance.

Formación

• 2+ years of professional experience in account management.
• Proven leadership ability to manage and develop a team.
• Ability to work EST-aligned hours with overlap.
• Exceptional communication and organizational skills.

Responsabilidades

• Lead, mentor, and manage a team of four account managers.
• Oversee a book of 140 client accounts with high satisfaction and retention.
• Monitor and optimize SLA response times for excellence.
• Analyze client feedback to implement service improvements and strategy shifts.
• Identify and execute opportunities for growth within existing accounts.
• Serve as the primary escalation point for client needs and team challenges.

Conocimientos

Team leadership

Account management

SLA optimization

Client relations

Descripción del empleo

Huzzle is seeking a strategic Lead Account Manager to drive client success across a portfolio of 140 accounts, leading a four-person team. You will aim for rapid responses, high retention, and measurable growth for partners, working in a fast-paced, fully remote setting.

The role requires leadership experience in account management, strong communication, and the ability to align with EST hours, offering opportunities for career progression and bonuses based on performance.