Remote Customer Support Specialist — Flexible Scheduling

INGEPSY; Cartagena de Indias; A distancia; COP 16.740.000 - 27.900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible Scheduling

Training Available

Ongoing Support

Professional Development

Customer-Focused Role

Descripción de la vacante

INGEPSY is seeking a Customer Support Specialist to assist customers with questions, online processes, and routine service needs. The role emphasizes solutions-focused and dependable support in a dynamic environment.

Ideal candidates will be detail-oriented, able to provide clear and timely assistance, and contribute to a positive customer experience across standard inquiries and process-guided interactions.

Formación

• Customer-focused approach and service orientation.
• Strong research abilities to resolve inquiries.
• Good problem-solving skills for troubleshooting.
• Effective time management to handle multiple requests.
• Accurate and detailed recordkeeping of interactions.
• Basic computer proficiency for systems and data entry.
• Ability to learn procedures and adapt to new processes.
• Reliable and professional performance in a support role.
• Previous customer support experience is helpful but not required.

Responsabilidades

• Respond to incoming customer inquiries.
• Identify the purpose of each request.
• Research information and possible solutions.
• Guide customers through online processes.
• Assist with routine service concerns.
• Coordinate additional assistance when needed.
• Record accurate interaction notes.
• Track open requests and provide timely updates.
• Contribute to a helpful customer experience.

Conocimientos

Customer-focused

Research abilities

Problem solving

Time management

Recordkeeping

Basic computer skills

Procedural learning

Reliability

Prior customer support experience (not

Descripción del empleo

INGEPSY is seeking a Customer Support Specialist to assist customers with questions, online processes, and routine service needs. The role emphasizes solutions-focused and dependable support in a dynamic environment.

Ideal candidates will be detail-oriented, able to provide clear and timely assistance, and contribute to a positive customer experience across standard inquiries and process-guided interactions.