Remote Customer Support Lead - Multilingual & Sales

INGEPSY; Sur; A distancia; COP 44.640.000 - 78.120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work from home

Descripción de la vacante

INGEPSY is seeking a Remote Customer Support Team Lead to elevate client interactions and foster lasting relationships from a home-based location. You will act as the primary liaison for clients, handling inquiries across sales, benefits, and account questions while driving outbound outreach and new opportunities.

The role emphasizes negotiation, data analysis, and collaboration with marketing to strengthen client engagement and retention in a fully remote setting.

Formación

• Proven experience in outside sales, retail sales, or telemarketing roles with a focus on customer interaction.

Responsabilidades

• Act as the main liaison for clients, providing exceptional service through various channels.
• Manage client inquiries related to sales, benefits, and general account questions.
• Conduct outbound telemarketing to promote services and identify new sales opportunities.
• Negotiate terms and solutions to meet client needs while following company policies.
• Support sales administration tasks such as processing documents, updating records, and tracking interactions.
• Analyze client data to identify trends and improve service delivery.
• Collaborate with marketing teams to enhance client engagement and retention.

Conocimientos

Outside sales

Retail sales

Telemarketing

Customer service

Negotiation

Multilingual

Descripción del empleo

INGEPSY is seeking a Remote Customer Support Team Lead to elevate client interactions and foster lasting relationships from a home-based location. You will act as the primary liaison for clients, handling inquiries across sales, benefits, and account questions while driving outbound outreach and new opportunities.

The role emphasizes negotiation, data analysis, and collaboration with marketing to strengthen client engagement and retention in a fully remote setting.