Remote Associate CSM - Growth & Retention

Owner.com; Colombia; Remote; COP 139,461,000 - 188,682,000; Full time

Benefits offered by this job

Health coverage

Remote-first work environment

Unlimited PTO

Job summary

Owner.com is seeking a proactive Associate Customer Success Manager to join our remote-first team. You will manage a large, dynamic portfolio of 120+ customers across all stages of the customer lifecycle, focusing on at-risk segments to maximize product adoption and minimize churn.

You will collaborate with Launch and Support teams to deliver strategic, personalized advice that improves ROI, expands our footprint, and strengthens customer relationships.

Qualifications

• 2+ years in Customer Success or Account Management.
• Proven success in account management or full-cycle sales.
• Full fluency in English: reading, writing, speaking.
• Experience with CS tools (Salesforce, Salesloft, TalkDesk, Gong, Loom, Metabase).
• Background in B2B2C, preferably in food/hospitality and technology.

Responsibilities

• Deliver world-class customer experience with Launch and Support teams.
• Help customers improve ROI through strategic, personalized advice.
• Drive retention by reducing churn and increasing satisfaction.
• Refine health metrics and scale success across the customer base.
• Uncover growth opportunities and expand Owner.com's footprint.

Skills

Proactive mindset

Strong interpersonal skills

Time management

English fluency

Data-driven decision making

Relationship building

Churn mitigation

Education

Experience in CS or Account Management

Tools

Salesforce

Salesloft

Talkdesk

Gong

Loom

Metabase

Job description

Owner.com is seeking a proactive Associate Customer Success Manager to join our remote-first team. You will manage a large, dynamic portfolio of 120+ customers across all stages of the customer lifecycle, focusing on at-risk segments to maximize product adoption and minimize churn.

You will collaborate with Launch and Support teams to deliver strategic, personalized advice that improves ROI, expands our footprint, and strengthens customer relationships.