Remote Customer Success Associate — Onboarding & Renewals

Entrepreneur Cooperative; Bogotá; A distancia; COP 43.390.000 - 65.086.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Overlap with ET sessions

Descripción de la vacante

Emerald is hiring a Customer Success Associate to own onboarding, renewals and day-to-day support for a portfolio of B2B clients. This role is fully remote and requires you to align with U.S.

Eastern Time, delivering clear updates and practical guidance. You will run weekly or biweekly check-ins, track health scores, troubleshoot issues, document playbooks, and partner with sales on expansion opportunities.

Formación

• 2+ years in customer success, account management or client support.
• Strong written and spoken English.
• Based in Latin America and able to work remote full time.

Responsabilidades

• Onboard new clients and guide them through product adoption.
• Run weekly or biweekly check-ins and track health scores.
• Troubleshoot issues, elevate bugs, and document playbooks.
• Partner with sales on expansion opportunities.
• Write clear English updates for U.S.-based stakeholders.

Conocimientos

Customer success

Account management

Client support

Herramientas

HubSpot

Salesforce

Descripción del empleo

Emerald is hiring a Customer Success Associate to own onboarding, renewals and day-to-day support for a portfolio of B2B clients. This role is fully remote and requires you to align with U.S.

Eastern Time, delivering clear updates and practical guidance. You will run weekly or biweekly check-ins, track health scores, troubleshoot issues, document playbooks, and partner with sales on expansion opportunities.