Customer Success Associate (Zz Assess Demo)

Entrepreneur Cooperative; Girardot; Remote; COP 43,388,000 - 65,081,000; Full time

Job summary

Emerald is hiring a Customer Success Associate to own onboarding, renewals, and day-to-day support for a portfolio of B2B clients. The role emphasizes proactive onboarding, health checks, and clear communication with U.S.-based stakeholders.

You will run weekly or biweekly check-ins, document playbooks, and partner with sales on expansion opportunities, while working remotely from Latin America; fluency in English is required.

Qualifications

• 2+ years in customer success or related roles.
• Advanced written and spoken English.
• Based in Latin America and eligible to work remotely.

Responsibilities

• Own onboarding, renewals and day-to-day support for a portfolio of B2B clients.
• Conduct weekly/biweekly check-ins and track health scores.
• Troubleshoot issues, document playbooks, and elevate bugs.
• Collaborate with sales on expansion opportunities.
• Provide clear English updates to US-based stakeholders.

Skills

Customer success

Account management

CRM tools

English proficiency

Tools

HubSpot

Salesforce

Job description

PLEASE SUBMIT YOUR CV IN ENGLISH Location: Remote, Latin America (LATAM) Work Arrangement: Fully Remote Employment Type: Full-Time Openings: 1 Industry: B2B SaaS / Customer Success Compensation: $1,200 to $1,800 USD/month Experience: 2+ years in customer success, account management, or client-facing operations Schedule: Monday to Friday | overlap with U.S. Eastern Time (ET) English Proficiency: Advanced written and spoken English required Start Date: As soon as possible

About the Role

We are hiring a Customer Success Associate to own onboarding, renewals and day-to-day support for a portfolio of B2B clients.

This posting is used internally at Emerald to demonstrate our AI assessment flow end to end.

What You'll Do

• Onboard new clients and guide them through product adoption.
• Run weekly or biweekly check-ins and track health scores.
• Troubleshoot issues, elevate bugs, and document playbooks.
• Partner with sales on expansion opportunities.
• Write clear English updates for U.S.-based stakeholders.

What We're Looking For

• 2+ years in customer success, account management or client support.
• Strong written and spoken English.
• Comfortable with CRM tools (HubSpot, Salesforce or similar).
• Organized, proactive, and calm under pressure.
• Based in Latin America and able to work remote full time.

Customer Success Associate (ZZ Assess Demo) Bogota, CO