Remote Client Success Lead (Onboarding & Growth)
NeoWork
A complete application in a minute
Tailored resume and cover letter, ready to send.
Benefits offered by this job
Job summary
NeoWork is seeking a Client Success Manager to own relationships with U.S. clients, guiding onboarding, monitoring account health, and identifying expansion opportunities. You will work remotely from Colombia, aligning with U.S.
business hours and collaborating with client teams to ensure value and growth. As a global staffing partner, NeoWork supports clients and teammates with HR, benefits, and ongoing coaching while you drive renewals, renewals, and satisfaction through proactive engagement
Qualifications
- 3+ years of experience in account management or client success.
- Excellent spoken and written English.
- Strong relationship-building and problem-solving skills.
- Experience with CRM tools such as HubSpot or Salesforce.
- Highly organized with the ability to manage multiple accounts.
- Based in Colombia and able to work U.S. business hours.
Responsibilities
- Serve as the main point of contact for a portfolio of client accounts.
- Lead client onboarding and ensure a smooth start.
- Run regular check-ins and business reviews with client stakeholders.
- Monitor account health, satisfaction, and risks, and act early.
- Identify upsell and expansion opportunities and partner with sales.
- Coordinate with internal teams to deliver on client expectations.
Skills
Tools
Job description
NeoWork is seeking a Client Success Manager to own relationships with U.S. clients, guiding onboarding, monitoring account health, and identifying expansion opportunities. You will work remotely from Colombia, aligning with U.S.
business hours and collaborating with client teams to ensure value and growth. As a global staffing partner, NeoWork supports clients and teammates with HR, benefits, and ongoing coaching while you drive renewals, renewals, and satisfaction through proactive engagement
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
