Remote SaaS Renewals & Cross-Sell Specialist

Emapta Global; Colombia; Remote; COP 40,000 - 60,000; Full time

Benefits offered by this job

Fully customized laptop and peripherals

20 vacation days

Unlimited upskilling courses

Job summary

A leading outsourcing provider is seeking an Inside Sales Renewals Support Representative to manage software renewals and enhance customer retention. This role, based in Colombia, involves nurturing leads, supporting sales operations, and ensuring effective communication with clients. Ideal candidates have an Associate Degree and 2 years of experience in sales or related fields. Join a diverse environment that values work-life balance and personal growth, all while working from the comfort of your home.

Qualifications

• 2 years of experience in inside sales, customer success, renewals management, or sales support in a software environment.
• Experience in B2B software sales or SaaS renewals preferred.

Responsibilities

• Manage and follow up on software renewal opportunities via email and phone.
• Conduct outbound prospecting to identify and qualify leads.
• Support the Regional Sales Manager by preparing quotes.
• Maintain detailed records of customer interactions and follow-ups.
• Provide high-quality customer service to clients.

Skills

Excellent written and verbal communication skills

Strong customer service skills

Highly organized

Proficiency in CRM tools

Education

Associate Degree in Business, Marketing, Communications, or related field

Tools

CRM tools (e.g., Salesforce, HubSpot)

Microsoft Office Suite

Job description

A leading outsourcing provider is seeking an Inside Sales Renewals Support Representative to manage software renewals and enhance customer retention. This role, based in Colombia, involves nurturing leads, supporting sales operations, and ensuring effective communication with clients. Ideal candidates have an Associate Degree and 2 years of experience in sales or related fields. Join a diverse environment that values work-life balance and personal growth, all while working from the comfort of your home.