Remote Customer Success Associate: Onboarding & Renewals

Entrepreneur Cooperative; Girardot; Teletrabalho; COP 43 388 000 - 65 081 000; Tempo integral

Resumo da oferta

Emerald is hiring a Customer Success Associate to own onboarding, renewals, and day-to-day support for a portfolio of B2B clients. The role emphasizes proactive onboarding, health checks, and clear communication with U.S.-based stakeholders.

You will run weekly or biweekly check-ins, document playbooks, and partner with sales on expansion opportunities, while working remotely from Latin America; fluency in English is required.

Qualificações

• 2+ years in customer success or related roles.
• Advanced written and spoken English.
• Based in Latin America and eligible to work remotely.

Responsabilidades

• Own onboarding, renewals and day-to-day support for a portfolio of B2B clients.
• Conduct weekly/biweekly check-ins and track health scores.
• Troubleshoot issues, document playbooks, and elevate bugs.
• Collaborate with sales on expansion opportunities.
• Provide clear English updates to US-based stakeholders.

Conhecimentos

Customer success

Account management

CRM tools

English proficiency

Ferramentas

HubSpot

Salesforce

Descrição da oferta de emprego

Emerald is hiring a Customer Success Associate to own onboarding, renewals, and day-to-day support for a portfolio of B2B clients. The role emphasizes proactive onboarding, health checks, and clear communication with U.S.-based stakeholders.

You will run weekly or biweekly check-ins, document playbooks, and partner with sales on expansion opportunities, while working remotely from Latin America; fluency in English is required.