Remote Customer Service & Collections Specialist (ET Hours)

Exp. Group. LLC; Colombia; Remote; COP 34,432,000 - 51,648,000; Full time

Job summary

EXP Group LLC, a multinational fruit and vegetable distributor, is hiring a Customer Service Representative to manage day-to-day customer support and collections for an assigned portfolio of accounts. This role collaborates with Sales and Finance to ensure accurate invoicing and timely collections, while delivering responsive service to customers.

Remote LATAM-based position requires fluent English, experience in collections, and ability to work Eastern Time business hours.

Qualifications

• Experience in customer service and collections is required.
• Fluent English, written and spoken, is required.
• Ability to work Eastern Time business hours.
• Comfortable managing a portfolio of accounts independently and taking ownership of outcomes.
• Detail-oriented and organized with ability to follow standardized processes for credit checks, account holds, and collections cadence.

Responsibilities

• Respond to customer inquiries and provide day-to-day account support.
• Support vendor and customer onboarding.
• Perform credit checks and help maintain credit limits and account holds.
• Process invoice adjustments.
• Manage collections for an assigned portfolio of accounts, following a standardized collections cadence and escalation process.
• Coordinate with Sales and Finance to resolve account issues.

Skills

Customer service

Collections

Fluent English

Job description

EXP Group LLC, a multinational fruit and vegetable distributor, is hiring a Customer Service Representative to manage day-to-day customer support and collections for an assigned portfolio of accounts. This role collaborates with Sales and Finance to ensure accurate invoicing and timely collections, while delivering responsive service to customers.

Remote LATAM-based position requires fluent English, experience in collections, and ability to work Eastern Time business hours.