Customer Service Representative – Collections & Accounts

Exp. Group. LLC; Colombia; Remote; COP 34,432,000 - 51,648,000; Full time

Job summary

EXP Group LLC, a multinational fruit and vegetable distributor, is hiring a Customer Service Representative to manage day-to-day customer support and collections for an assigned portfolio of accounts. This role collaborates with Sales and Finance to ensure accurate invoicing and timely collections, while delivering responsive service to customers.

Remote LATAM-based position requires fluent English, experience in collections, and ability to work Eastern Time business hours.

Qualifications

• Experience in customer service and collections is required.
• Fluent English, written and spoken, is required.
• Ability to work Eastern Time business hours.
• Comfortable managing a portfolio of accounts independently and taking ownership of outcomes.
• Detail-oriented and organized with ability to follow standardized processes for credit checks, account holds, and collections cadence.

Responsibilities

• Respond to customer inquiries and provide day-to-day account support.
• Support vendor and customer onboarding.
• Perform credit checks and help maintain credit limits and account holds.
• Process invoice adjustments.
• Manage collections for an assigned portfolio of accounts, following a standardized collections cadence and escalation process.
• Coordinate with Sales and Finance to resolve account issues.

Skills

Customer service

Collections

Fluent English

Job description

About EXP Group

We are a multinational group of specialized companies working together to bring high-quality tropical fruits and vegetables from Central and South America to the U.S. East Coast. With over 40 years of experience, we’ve built a trusted network that spans farms, packing facilities, and warehouses. Our success is rooted in strong partnerships, a commitment to quality and food safety, and a shared dedication to doing things the right way. Above all, we take pride in our people, collaboration, and the standards of excellence that guide everything we do.

About EXP Group

We are a multinational group of specialized companies working together to bring high-quality tropical fruits and vegetables from Central and South America to the U.S. East Coast. With over 40 years of experience, we’ve built a trusted network that spans farms, packing facilities, and warehouses. Our success is rooted in strong partnerships, a commitment to quality and food safety, and a shared dedication to doing things the right way. Above all, we take pride in our people, collaboration, and the standards of excellence that guide everything we do.

Location: Remote LATAM (must work Eastern Time business hours)

Employment Type: Full-Time/ Contractor

Compensation: $1,000- $1,500/month

About The Role

• EXP Group is hiring a Customer Service Representative to join our newly centralized Customer Service & Collections team. This role owns day-to-day customer support and collections activity for an assigned portfolio of accounts, working closely with Sales and Finance.

What You'll Do

• Respond to customer inquiries and provide day-to-day account support
• Support vendor and customer onboarding
• Perform credit checks and help maintain credit limits and account holds
• Process invoice adjustments
• Manage collections for an assigned portfolio of accounts, following a standardized collections cadence and escalation process
• Coordinate with Sales and Finance to resolve account issues

Qualifications

• Prior experience in customer service and collections required
• Fluent English required, both written and spoken
• Able to work Eastern Time business hours
• Comfortable managing a portfolio of accounts independently and taking ownership of outcomes
• Detail-oriented, organized, able to follow standardized processes for credit checks, account holds, and collections cadence