Collections Officer (Remote - Latam)

Smart Apartment Data; Antioquia; Remote; COP 45,656,000 - 56,192,000; Full time

Benefits offered by this job

Fully remote

LATAM-based candidates

Performance-based targets

Job summary

Smart Apartment Data is seeking a Collections Officer to recover overdue accounts for U.S.-based customers. This remote role is phone-first, focusing on consistent follow-up, persistence, and meeting daily/weekly collections KPIs.

Candidates with limited collections experience are encouraged to apply, as the emphasis is on how you handle calls. The role supports a fully remote, LATAM-based team with competitive monthly pay and performance-driven targets.

Qualifications

• Hands-on experience actively working overdue accounts, calling or contacting customers who owe money.
• Ability to handle objections and negotiate payment arrangements.
• Strong spoken and written English is required.

Responsibilities

• Manage a portfolio of delinquent/overdue accounts.
• Make outbound calls and emails to follow up on payments.
• Handle objections and payment delays professionally; follow up on commitments.
• Negotiate payment plans and maintain records of next steps.

Skills

Overdue accounts

Outbound calls

Negotiation

English communication

Job description

About the Role

We're looking for a Collections Officer to recover overdue accounts for our U.S.-based customers. This is a phone-first role: you'll own a portfolio of delinquent accounts and work them until they're resolved, which means staying composed and persistent when customers delay, deflect, or push back.

We're hiring on how you handle the call, not how many years you've been doing it. If your collections experience is recent or limited, apply anyway.

What You'll Do

• Manage a portfolio of delinquent/overdue accounts.
• Make outbound calls and send emails to follow up on outstanding payments.
• Handle customer objections and payment delays professionally.
• Negotiate payment arrangements and follow up consistently on payment commitments.
• Maintain accurate records and next steps.
• Work toward daily and weekly collections targets and KPIs.

Requirements

What We're Looking For

• Some hands-on experience actively working overdue accounts — calling or contacting customers who owe money, handling objections, or negotiating payment arrangements. A few months counts. We're not screening on years.
• Strong spoken and written English.
• Comfortable with high-volume outbound calls.
• Clear, direct, and concise communicator.
• Firm, persistent, and professional.
• Strong follow-through and accountability.
• Comfortable working with targets and performance metrics.

This Role Is Not a Fit If:

• Your work has been reconciliation, posting, invoicing, or data entry, with no direct contact chasing customers for payment
• You've handled inbound payment support or customer retention rather than pursuing overdue accounts

Benefits

We offer:

• $1,300-$1,600/month, depending on relevant experience and demonstrated collections expertise.
• LATAM-based candidates only.
• Fully remote