Collections Specialist

Emapta Global; Colombia; A distancia; COP 27.900.000 - 46.872.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

20 vacation days

Fully-customized company laptop

Unlimited upskilling through Emapta Academy courses

Laptop provided

Direct exposure to clients

Upskilling through Emapta Academy

Descripción de la vacante

A leading outsourcing company is seeking a Collections Specialist to recover outstanding receivables in a remote setting in Colombia. The role involves managing customer communication and negotiating payment arrangements while ensuring compliance with debt collection laws. Candidates should possess strong communication and negotiation skills and ideally have 1 to 3 years of experience in collections. This position offers a supportive work environment focused on professional growth and teamwork.

Formación

• 1 to 3 years of experience in collections or accounts receivable.
• Knowledge of debt collection practices, laws, and regulations including FDCPA and FCRA.
• Ability to work independently and collaborate in a remote team.
• Knowledge of debt collection practices and regulations (FDCPA, FCRA).
• Proficiency with collection software, CRMs, and MS Office.

Responsabilidades

• Contact delinquent accounts to collect outstanding debts.
• Negotiate payment arrangements based on customers' financial situations.
• Provide professional communication and assistance when necessary.
• Review account histories and reconcile balances to identify overdue accounts.
• Process payments, monitor plans, and enforce terms of agreements.
• Maintain accurate records in collection software/CRM and generate performance reports.

Conocimientos

Strong communication skills

Negotiation skills

Organizational skills

Time management

Empathy

Customer service

Educación

High school diploma or equivalent

Associate or bachelor's degree

Herramientas

CRM systems

Microsoft Office applications

Microsoft Office (Word, Excel, Outlook)

Descripción del empleo

Convert Outstanding Balances Into Operational Strength

Be part of our client's team as a Collections Specialist, where you will recover outstanding receivables, negotiate payment arrangements, reconcile accounts, and resolve billing issues. You communicate with professionalism and empathy while ensuring compliance, protecting customer relationships, and driving consistent cash flow to support high-precision dental manufacturing operations.

Job Overview

Employment Type: Indefinite term type contract

Shift: Day shift (EST business hours 08:00 AM - 05:00 PM or 09:00 AM - 06:00 PM), Weekends off

Work Setup: Work from home / Remote, Colombia

• 5 days work week
• Work from home arrangement
• 20 vacation days in total
• Fully-customized Emapta laptop and peripherals
• Direct exposure to our clients
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/)

The Qualifications We Seek

• 1 to 3 years of experience in collections or accounts receivable
• High school diploma or equivalent required; associate or bachelor's degree preferred
• Strong communication and negotiation skills, with the ability to manage difficult conversations and resolve conflicts
• Knowledge of debt collection practices, laws, and regulations, including FDCPA and FCRA
• Proficiency in collection software, CRM systems, and Microsoft Office applications (Word, Excel, Outlook)
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet collection targets
• Ability to work independently with minimal supervision and collaborate effectively in a remote team environment
• Empathy, patience, and resilience when handling challenging situations and difficult customers

Your Daily Tasks

Debt Collection

• Contact delinquent accounts via phone, email, and written correspondence to collect outstanding debts
• Negotiate payment arrangements and settlement agreements based on customers' financial situations and ability to pay
• Apply effective negotiation techniques to encourage timely payment and resolve disputes or discrepancies

Customer Communication

• Communicate professionally and courteously to address payment issues, resolve inquiries, and provide assistance
• Educate customers on payment options, terms, and consequences of non-payment in compliance with regulatory guidelines
• Demonstrate empathy and understanding while enforcing payment obligations and collecting overdue debts
• Review account histories, payment records, and customer information to reconcile outstanding balances and identify overdue accounts
• Investigate and resolve discrepancies or errors in billing, payments, or account information to ensure accurate debt collection

Payment Processing

• Process customer payments and apply funds to outstanding balances while updating account records
• Monitor payment arrangements and plans to ensure compliance with agreed terms
• Follow up on missed payments, late fees, and returned payments to enforce obligations and minimize delinquency

Documentation and Reporting

• Maintain accurate and detailed records of collection activities, payment arrangements, and customer interactions in collection software or CRM systems
• Generate reports and analyses on collection performance, aging accounts, and recovery rates to track progress and identify trends
• Document collection efforts and compliance measures in accordance with company policies and regulatory requirements

Compliance and Legal Guidelines

• Ensure compliance with state and federal debt collection laws, regulations, and industry standards, including FDCPA and FCRA
• Adhere to ethical and legal standards in all collection activities while treating customers with respect, fairness, and dignity
• Collaborate with legal and compliance teams to elevate accounts for legal action or further collection efforts when necessary

Customer Relationship Management

• Build and maintain positive customer relationships while collecting overdue debts
• Address inquiries promptly, resolve complaints effectively, and provide exceptional customer service
• Identify opportunities to improve the customer experience and enhance collections effectiveness

About the Client

Our client is a U.S.-based full-service dental laboratory with nearly three decades of excellence in precision restorative solutions. Since 1995, they have partnered with clinicians across the country to deliver fixed, removable, implant, and hybrid restorations known for durability, lifelike esthetics, and exacting accuracy. Fully vertically integrated and deeply invested in digital dentistry, they manage every stage of production in-house-ensuring quality control, on-time delivery, and consistent patient satisfaction that keeps dental practices confident and competitive.

Your Future Team at Emapta Latam

Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,000 clients worldwide and a team of over 11,000 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.