Remote Client Support & Admin Specialist

HigherOptions; Colombia; Teletrabalho; COP 42 097 000 - 49 114 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid time off

Remote work

Resumo da oferta

Higher Options is hiring a detail-oriented Customer Service & Admin Support representative to assist U.S.-based clients remotely. The role combines customer-facing support with administrative duties, requiring clear English communication and a strong focus on accuracy and follow-through.

You will manage inquiries across phone, email, and chat, handle orders and cancellations, keep CRM records pristine, and coordinate scheduling and internal templates for process improvements.

Qualificações

• 2+ years of experience in customer service or admin support.
• Strong written and verbal English communication.
• Excellent organization and attention to detail.

Responsabilidades

• Respond to inquiries via phone, email, and chat with clarity and empathy.
• Process service changes like orders, renewals, and cancellations.
• Document interactions and keep CRM records updated and actionable.

Conhecimentos

English proficiency

Ferramentas

HubSpot

Salesforce

Google Workspace

Microsoft 365

Asana

Slack

Trello

Spreadsheets

Descrição da oferta de emprego

Higher Options is hiring a detail-oriented Customer Service & Admin Support representative to assist U.S.-based clients remotely. The role combines customer-facing support with administrative duties, requiring clear English communication and a strong focus on accuracy and follow-through.

You will manage inquiries across phone, email, and chat, handle orders and cancellations, keep CRM records pristine, and coordinate scheduling and internal templates for process improvements.