Customer Support Specialist

Jobsity, LLC.; Colombia; On-site; COP 52,615,000 - 78,923,000; Full time

Job summary

Jobsity, LLC. is seeking a Customer Support Specialist to join a growing US-focused operation. You will be a primary contact for customers, providing helpful, patient, and clear support mainly over the phone, requiring strong communication and quick product learning.

The role emphasizes empathy for adults 50+, active listening, and the ability to explain information clearly. Ideal candidates have at least one year of phone-based support, advanced English (C1 preferred), and availability for US

Qualifications

• At least 1 year of professional phone-based customer support experience.
• Experience handling customer calls regularly.
• Advanced English proficiency — C1 preferred, strong B2 considered.
• Clear and effective spoken communication for interacting with U.S.-based customers.
• Strong patience, empathy, active listening, and customer service skills.
• Ability to learn, retain, and explain significant product information.
• Comfortable with changing products, processes, and training materials.
• Strong problem-solving skills and calmness with frustrated customers.
• Availability to work within the required U.S. Central Time operating hours and possible weekends.

Skills

Phone-based customer support

Advanced English proficiency

Strong communication skills

Patience and empathy

Active listening

Problem-solving

Adaptability

Ability to learn product information

Job description

We are looking for a Customer Support Specialist to join a growing customer service operation supporting customers across the United States.

In this role, you will be one of the primary points of contact for customers, providing helpful, patient, and clear support primarily over the phone. You will work with a broad and continuously evolving product catalog, so success in this position requires strong communication skills, curiosity, adaptability, and the ability to quickly learn and retain new information.

Many of the customers you will support are adults aged 50 and older, making patience, empathy, active listening, and the ability to explain information clearly especially important.

This is an excellent opportunity for someone with solid phone-based customer support experience who enjoys helping people, learning about products, and working in a fast-growing environment.

Key Requirements:

• At least 1 year of professional phone-based customer support experience.
• Previous experience in a role where handling customer calls was a regular and significant responsibility.
• Advanced English proficiency — C1 preferred, with strong B2 candidates also considered.
• Clear and effective spoken communication skills for interacting with U.S.-based customers.
• Strong patience, empathy, active listening, and customer service skills.
• Ability to learn, retain, and explain a significant amount of product information.
• Comfortable working in an environment where products, processes, and training materials may change regularly.
• Strong problem-solving skills and the ability to remain calm when assisting frustrated or confused customers.
• Availability to work within the required U.S. Central Time operating hours.
• Availability for schedules that may include weekends.