Remote Customer Service & Admin Support

HigherOptions; Colombia; A distancia; COP 42.097.000 - 49.114.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Remote work

Descripción de la vacante

Higher Options is hiring a detail-oriented Customer Service & Admin Support representative to assist U.S.-based clients remotely. The role combines customer-facing support with administrative duties, requiring clear English communication and a strong focus on accuracy and follow-through.

You will manage inquiries across phone, email, and chat, handle orders and cancellations, keep CRM records pristine, and coordinate scheduling and internal templates for process improvements.

Formación

• 2+ years of experience in customer service or admin support.
• Strong written and verbal English communication.
• Excellent organization and attention to detail.

Responsabilidades

• Respond to inquiries via phone, email, and chat with clarity and empathy.
• Process service changes like orders, renewals, and cancellations.
• Document interactions and keep CRM records updated and actionable.

Conocimientos

English proficiency

Herramientas

HubSpot

Salesforce

Google Workspace

Microsoft 365

Asana

Slack

Trello

Spreadsheets

Descripción del empleo

Customer Service & Admin Support | Remote | Support U.S. Clients

Compensation: USD $1,200 to $1,400 per month

Location: Fully remote

Important: Only CVs submitted in English will be considered.

Higher Options is hiring an organized and service-minded Customer Service & Admin Support Representative to support U.S.-based clients remotely.

This role is ideal for someone who enjoys helping people, communicates clearly in English, and keeps details, records, and follow-ups under control. It combines customer-facing support with administrative work behind the scenes.

What you’ll do:

• Respond to customer inquiries via phone, email, and chat with clarity, empathy, and accuracy
• Process service changes such as orders, renewals, and cancellations
• Document every interaction and keep CRM records updated, clean, and actionable
• Manage calendars, scheduling, and appointments across time zones
• Organize shared inboxes and support email communication
• Prepare reports, documents, and customer communications
• Coordinate follow-ups, timelines, and open tasks to make sure nothing falls through the cracks
• Troubleshoot customer concerns and
• Contribute to internal improvements such as templates, FAQs, and process documentation

What we’re looking for:

• 2+ years of experience in customer service, administrative support, EA, or similar roles
• Strong written and verbal English
• Excellent organization and attention to detail
• Experience with CRMs (such as HubSpot or Salesforce), Google Workspace or Microsoft 365
• Familiarity with tools like Asana, Slack, Trello, and spreadsheets
• Patience, empathy, and problem-solving skills under pressure
• Reliable internet connection and availability during U.S. business hours, primarily CST

Compensation:

USD $1,200 to $1,400 per month

Location:

Fully remote

Schedule:

Full-time, 40 hours per week

Paid time off:

Often includes national holidays and paid vacation days, depending on the client.

We look forward to learning more about you and helping you build a long-term, rewarding career with Higher Options.