Customer Support Representative | $28/hr Remote

Crossing Hurdles; Colombia; Teletrabalho; COP 12 000 000 - 24 000 000; Tempo integral

Resumo da oferta

Crossing Hurdles is hiring a remote executive assistant/virtual concierge to handle phone-based tasks, reservations, and vendor confirmations for US-based interactions. You will engage businesses, gather information, and ensure accurate documentation of every call.

The role suits someone with hospitality or travel industry exposure and strong English communication. Ideal candidates work autonomously, manage multiple tasks, and have a reliable internet connection with a quality headset for

Qualificações

• Experience as an executive/virtual concierge or customer support via phone.
• Fluent, neutral English with strong improvisational skills for US-based interactions.
• Comfort making outbound calls and navigating automated phone systems.

Responsabilidades

• Place and receive phone calls to complete tasks like reservations and vendor confirmations.
• Engage with businesses to gather information and fulfill requests professionally.
• Document outcomes and important details for every call interaction.

Conhecimentos

Executive assistance

Virtual assistance

Phone-based support

Hospitality/travel experience

Descrição da oferta de emprego

• Place and receive phone calls on behalf of customers to complete tasks including reservations and vendor confirmations.
• Engage with businesses and service providers to gather information and fulfill requests professionally.
• Navigate phone menus and call centers to reach appropriate contacts for each task.
• Document outcomes and important details for every call interaction with accuracy.
• Handle a high volume of short, consecutive calls addressing various customer needs.
• Collaborate with other remote professionals to ensure a consistent customer service experience.

Requirements

• Demonstrated experience in executive assistance, virtual assistance, concierge services, or customer support via phone.
• Fluent, neutral, and clear spoken English with strong improvisational skills for US-based interactions.
• Confidence in making outbound calls and navigating automated phone systems.
• Reliable high-speed internet connection, quiet work environment, and a quality wired or USB headset.
• Experience in the hospitality, restaurant, or travel industries; negotiation or escalation experience is a plus.
• Proven ability to work autonomously and manage multiple consecutive tasks.