Remote Bilingual Medical Assistant: Front Desk & Records

Go Lean Health; Bogotá; Remote; COP 23,512,000 - 33,487,000; Part time

Job summary

Go Lean Health seeks a Bilingual Virtual Medical Assistant (Spanish/English) to support a US pulmonology practice from Bogotá. This part-time remote role focuses on patient communication, scheduling, and EMR documentation.

The ideal candidate will handle bilingual calls, coordinate referrals, verify insurance, and assist with medical records while delivering empathetic, compliant support to patients in both languages.

Qualifications

• Bilingual in English and Spanish with strong verbal and written skills.
• At least 1 year of virtual medical assistant experience supporting US-based practices.
• Experience with patient calls, appointment scheduling, EMR documentation, and workflows.
• Excellent interpersonal skills and professional phone etiquette.
• HIPAA certification or willingness to obtain before first day.

Responsibilities

• Answer patient calls in English and Spanish and route messages.
• Manage patient messages, staff queues, and EMR workflows.
• Coordinate referrals, appointments, and insurance verification.
• Collaborate with remote team to ensure high patient coverage and SOPs.

Skills

Bilingual Spanish/English

Healthcare experience

EMR experience

Communication skills

HIPAA compliance

Tools

AthenaHealth EMR

Job description

Go Lean Health seeks a Bilingual Virtual Medical Assistant (Spanish/English) to support a US pulmonology practice from Bogotá. This part-time remote role focuses on patient communication, scheduling, and EMR documentation.

The ideal candidate will handle bilingual calls, coordinate referrals, verify insurance, and assist with medical records while delivering empathetic, compliant support to patients in both languages.