Remote Bilingual Customer Service Rep (English/Spanish)

Higher Options; Colombia; A distancia; COP 43.349.906 - 52.019.888; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off including Colombian holidays

Performance-based bonuses

Flexible working hours based on results

Descripción de la vacante

A customer service firm is seeking a Bilingual Customer Service Representative to provide empathetic support for U.S. clients. The role is fully remote and requires advanced English and Spanish fluency. Responsibilities include managing customer inquiries, documenting interactions, and ensuring client satisfaction. Compensation ranges from USD $1000–$1200 per month, with additional benefits including paid time off and opportunities for performance-based bonuses.

Formación

• 1–2 years of experience in customer service or call centers.
• Reliable, well-organized, and committed to high-quality service.
• Willingness to work U.S. business hours, including weekends.

Responsabilidades

• Respond to customer inquiries via phone, chat, and email.
• Document interactions in CRM and supplier portals.
• Troubleshoot and resolve customer concerns.

Conocimientos

Advanced bilingual fluency in English and Spanish

Strong listening skills

Emotional intelligence

Patience

Problem‑solving under pressure

Herramientas

Salesforce

HubSpot

Descripción del empleo

A customer service firm is seeking a Bilingual Customer Service Representative to provide empathetic support for U.S. clients. The role is fully remote and requires advanced English and Spanish fluency. Responsibilities include managing customer inquiries, documenting interactions, and ensuring client satisfaction. Compensation ranges from USD $1000–$1200 per month, with additional benefits including paid time off and opportunities for performance-based bonuses.