Trilingual Customer Service Representative English / French / Spanish (JD)

SOLVO S.A.S; Bogotá; Remote; COP 18,000,000 - 36,000,000; Full time

Benefits offered by this job

100% remote position

International team

Ongoing training and development

Job summary

SOLVO S.A.S is seeking a Customer Service Representative to join our remote team. You will deliver exceptional customer experiences via chat, assisting with inquiries, orders, and general support while maintaining professionalism.

The ideal candidate communicates fluently in English and French (C1), has prior customer service experience, and thrives in a fast-paced, remote environment with a reliable internet connection and a full availability schedule.

Qualifications

• Fluent in English (C1) and French (C1) written and spoken.
• Previous customer-service experience in chat support or contact centers.
• Excellent written communication and interpersonal skills.
• Strong problem-solving and attention to detail.
• Able to work independently in a remote setup and maintain schedules.

Responsibilities

• Respond to customer inquiries via chat promptly and professionally.
• Assist customers with product purchases, order status, and service questions.
• Troubleshoot issues and provide accurate solutions with empathy.
• Document customer interactions accurately in internal systems.

Skills

English proficiency

French proficiency

Job description

Customer Service Representative (English & French)

Location: Remote Employment Type: Full-Time Languages Required: English C1 and French C1 (written and spoken) Schedule: Full availability required

Position Overview

We are seeking a Customer Service Representative to join our remote team and deliver an exceptional customer experience through chat support. In this role, you will assist customers with inquiries, troubleshooting, order-related questions, and general support while maintaining a high standard of service and professionalism.

The ideal candidate has excellent communication skills in both English and French, is customer-oriented, detail-focused, and committed to delivering outstanding support experiences.

Responsibilities

• Respond to customer inquiries via chat in a professional, timely, and customer-focused manner.
• Assist customers with product purchases, order status requests, service inquiries, and general support needs.
• Troubleshoot customer issues and provide accurate solutions while ensuring customer satisfaction.
• Maintain a high level of service quality in all customer interactions.
• Stay updated on products, policies, procedures, and industry trends to provide accurate information.
• Collaborate with Quality Analysts, Trainers, Team Leads, and Managers to meet performance goals and continuously improve skills.
• Follow communication guidelines and utilize approved chat templates to ensure consistency and efficiency.
• Accurately document customer interactions in the company’s internal systems and databases.
• Adhere to schedules, productivity expectations, and performance metrics.
• Maintain professionalism, empathy, and courtesy during all customer interactions.

Requirements

• English proficiency: C1 or higher.
• French proficiency: C1 or higher.
• Previous experience in customer service, customer support, call center, chat support, or a similar customer-facing role.
• Excellent written communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently in a remote environment.
• Comfortable using multiple software platforms and customer service tools simultaneously.
• Reliable internet connection and a suitable home office setup.
• Full schedule availability required.

Preferred Qualifications

• Experience providing support through live chat.
• Previous experience working in a fast-paced customer service environment.
• Familiarity with CRM or customer service management systems.

Benefits

• 100% remote position.
• Opportunity to work with an international team.
• Ongoing training and professional development.
• Dynamic and customer-focused work environment.