Bilingual Chat Support Specialist: English & French (Remote)

SOLVO S.A.S; Bogotá; Remote; COP 18,000,000 - 36,000,000; Full time

Benefits offered by this job

100% remote position

International team

Ongoing training and development

Job summary

SOLVO S.A.S is seeking a Customer Service Representative to join our remote team. You will deliver exceptional customer experiences via chat, assisting with inquiries, orders, and general support while maintaining professionalism.

The ideal candidate communicates fluently in English and French (C1), has prior customer service experience, and thrives in a fast-paced, remote environment with a reliable internet connection and a full availability schedule.

Qualifications

• Fluent in English (C1) and French (C1) written and spoken.
• Previous customer-service experience in chat support or contact centers.
• Excellent written communication and interpersonal skills.
• Strong problem-solving and attention to detail.
• Able to work independently in a remote setup and maintain schedules.

Responsibilities

• Respond to customer inquiries via chat promptly and professionally.
• Assist customers with product purchases, order status, and service questions.
• Troubleshoot issues and provide accurate solutions with empathy.
• Document customer interactions accurately in internal systems.

Skills

English proficiency

French proficiency

Job description

SOLVO S.A.S is seeking a Customer Service Representative to join our remote team. You will deliver exceptional customer experiences via chat, assisting with inquiries, orders, and general support while maintaining professionalism.

The ideal candidate communicates fluently in English and French (C1), has prior customer service experience, and thrives in a fast-paced, remote environment with a reliable internet connection and a full availability schedule.