Remote Multilingual Customer Support Agent (EN/FR/SP)

Sezzle; Bogotá; A distancia; COP 30.000.000 - 54.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance bonus 15%-25% of monthly工资

Descripción de la vacante

Sezzle is seeking a Customer Agent to join our remote team from Bogotá, Colombia. You will deliver high-quality, empathetic support across email, chat, and phone, helping customers navigate Sezzle services and resolve complex issues.

Ideal candidates communicate fluently in English, Spanish, and French, have 3+ years in customer support, and bring experience with Zendesk or similar tools. A dynamic, fast-paced environment awaits with opportunities for growth and impact.

Formación

• Bachelor’s degree or equivalent experience.
• 3+ years of customer support experience in a fast-paced environment.
• Fluent written and spoken English, Spanish and French.
• Experience handling complex issues via email, live chat, and phone.

Responsabilidades

• Provide clear, empathetic, customer-oriented support via email, live chat, and phone.
• Resolve inquiries from customers and troubleshoot issues with Sezzle services.
• Collaborate with Product and Development to relay customer feedback and pain points.
• Build trust and strong relationships with customers and teammates.
• Identify trends and suggest improvements to processes and product.

Conocimientos

English

French

Spanish

Educación

Bachelor’s degree

Herramientas

Zendesk

LiveAgent

Jira

Descripción del empleo

Sezzle is seeking a Customer Agent to join our remote team from Bogotá, Colombia. You will deliver high-quality, empathetic support across email, chat, and phone, helping customers navigate Sezzle services and resolve complex issues.

Ideal candidates communicate fluently in English, Spanish, and French, have 3+ years in customer support, and bring experience with Zendesk or similar tools. A dynamic, fast-paced environment awaits with opportunities for growth and impact.