Trilingual Customer Service Representative English / French / Spanish (JD)

SOLVO S.A.S; Medellín; Remote; COP 30,000,000 - 45,000,000; Full time

Benefits offered by this job

100% remote position

International team

Ongoing training

Job summary

SOLVO S.A.S is seeking a Customer Service Representative (English & French) to join our remote team and deliver exceptional chat support. You will assist customers with inquiries, order questions, and general service needs while maintaining a high standard of professionalism.

The ideal candidate is bilingual (English and French, C1), customer‑oriented, detail‑driven, and comfortable working independently from a home office with a reliable internet connection. Full availability is required.

Qualifications

• Bilingual English/French (C1)
• Strong written and verbal communication
• Customer‑oriented with attention to detail
• Ability to troubleshoot and resolve issues
• Independent work in a remote setup

Responsibilities

• Respond to customer inquiries via chat in a professional, timely manner.
• Assist customers with product purchases, order status requests, and general inquiries.
• Troubleshoot issues and provide accurate solutions while maintaining satisfaction.
• Document customer interactions in internal systems accurately.
• Collaborate with QA Analysts, Trainers, Team Leads, and Managers to meet performance goals.

Job description

Customer Service Representative (English & French)

Location: Remote Employment Type: Full-Time Languages Required: English C1 and French C1 (written and spoken) Schedule: Full availability required

Position Overview

We are seeking a Customer Service Representative to join our remote team and deliver an exceptional customer experience through chat support. In this role, you will assist customers with inquiries, troubleshooting, order-related questions, and general support while maintaining a high standard of service and professionalism.

The ideal candidate has excellent communication skills in both English and French, is customer-oriented, detail-focused, and committed to delivering outstanding support experiences.

Responsibilities

• Respond to customer inquiries via chat in a professional, timely, and customer-focused manner.
• Assist customers with product purchases, order status requests, service inquiries, and general support needs.
• Troubleshoot customer issues and provide accurate solutions while ensuring customer satisfaction.
• Maintain a high level of service quality in all customer interactions.
• Stay updated on products, policies, procedures, and industry trends to provide accurate information.
• Collaborate with Quality Analysts, Trainers, Team Leads, and Managers to meet performance goals and continuously improve skills.
• Follow communication guidelines and utilize approved chat templates to ensure consistency and efficiency.
• Accurately document customer interactions in the company’s internal systems and databases.
• Adhere to schedules, productivity expectations, and performance metrics.
• Maintain professionalism, empathy, and courtesy during all customer interactions.

Requirements

• English proficiency: C1 or higher.
• French proficiency: C1 or higher.
• Previous experience in customer service, customer support, call center, chat support, or a similar customer-facing role.
• Excellent written communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently in a remote environment.
• Comfortable using multiple software platforms and customer service tools simultaneously.
• Reliable internet connection and a suitable home office setup.
• Full schedule availability required.

Preferred Qualifications

• Experience providing support through live chat.
• Previous experience working in a fast-paced customer service environment.
• Familiarity with CRM or customer service management systems.

Benefits

• 100% remote position.
• Opportunity to work with an international team.
• Ongoing training and professional development.
• Dynamic and customer-focused work environment.