Remote: Bilingual Crypto Support Specialist

Binance; Colombia; Remote; COP 18,000,000 - 30,000,000; Full time

Benefits offered by this job

Remote-first

Job summary

Binance Colombia seeks a customer support specialist fluent in Spanish and English (and additional language) to handle back-office tickets and 7x24 online inquiries for our crypto platform. You will document customer requests, provide accurate information, and collaborate with other teams to resolve issues.

The role requires college degree, ability to work under pressure, and a passion for the crypto industry. Remote-first environment with flexible shifts and opportunities for growth.

Qualifications

• Bilingual required: fluent in Spanish and English; additional language a plus.
• College degree or above.
• Customer service-oriented with ability to work under pressure.

Responsibilities

• Handle back office tickets and 7x24 online inquiries.
• Advise customers via email or chat and document requests.
• Collaborate with other units and provide feedback to improve processes.

Skills

Spanish (Native)

English (Advanced)

Additional language

Education

College degree or above

Job description

Binance Colombia seeks a customer support specialist fluent in Spanish and English (and additional language) to handle back-office tickets and 7x24 online inquiries for our crypto platform. You will document customer requests, provide accurate information, and collaborate with other teams to resolve issues.

The role requires college degree, ability to work under pressure, and a passion for the crypto industry. Remote-first environment with flexible shifts and opportunities for growth.