Customer Service Representative ( Spanish / English)

Binance; Colombia; Remote; COP 142,383,000 - 221,484,000; Full time

Benefits offered by this job

Remote-first

Competitive salary

Job summary

Binance is a leading global blockchain ecosystem offering 24/7 customer support in Spanish and English. The role involves handling back office tickets, responding to inquiries via email and live chat, and documenting customer requests for cross-functional teams.

A college degree and multilingual ability are preferred, with flexibility for different shifts and a strong service mindset. Ideal candidates will be fluent in Spanish and English, with a third language valued, and comfortable working in

Qualifications

• Trilingual speaker with native Spanish, advanced English and a third language.
• College degree or above required.
• Excellent communication skills and ability to work in a fast-paced environment.
• Experience in customer service is not required but beneficial if from financial industry.

Responsibilities

• Handle back office tickets and provide 7x24 online enquiry and email reply services.
• Handle customer enquiries, advice and suggestions via email or online tools.
• Document customer requests and provide feedback to other business units in documentation form.
• Handle customer complaints, special cases or ad hoc tasks.

Skills

Trilingual

Bilingual English/Spanish

Strong communication

Team player

Under pressure

Education

College degree or above

Job description

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, and more. Our mission is to increase the freedom of money and financial access for people around the world.
Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Support will be in Spanish & English, applicants need to speak both languages.

Responsibilities

• Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers.
• Handle customer enquiries, advice and suggestions via email or online tools.
• Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
• Handle customer complaints, special cases or ad hoc tasks.

Requirements

• Customer Service experience is not required, however can be beneficial if candidate has previous financial industry experience
• College degree or above
• Trilingual speaker with native Spanish, advanced English and one more language will be preferred
• High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
• Ability to work under pressure, strong communication skills and exceed beyond expectation
• Passionate for customer service industry and can accept to work under different work shifts
• Passionate about the crypto industry

Why Binance

• Shape the future of finance
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle challenging projects in a fast-paced and innovative enviornment with autonomy
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Remote-first, work-from-home arrangement (may vary depending on the nature of the role and team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.