Customer Service Representative ( Spanish / English)

Binance; Colombia; Remote; COP 18,000,000 - 30,000,000; Full time

Benefits offered by this job

Remote-first

Job summary

Binance Colombia seeks a customer support specialist fluent in Spanish and English (and additional language) to handle back-office tickets and 7x24 online inquiries for our crypto platform. You will document customer requests, provide accurate information, and collaborate with other teams to resolve issues.

The role requires college degree, ability to work under pressure, and a passion for the crypto industry. Remote-first environment with flexible shifts and opportunities for growth.

Qualifications

• Bilingual required: fluent in Spanish and English; additional language a plus.
• College degree or above.
• Customer service-oriented with ability to work under pressure.

Responsibilities

• Handle back office tickets and 7x24 online inquiries.
• Advise customers via email or chat and document requests.
• Collaborate with other units and provide feedback to improve processes.

Skills

Spanish (Native)

English (Advanced)

Additional language

Education

College degree or above

Job description

Colombia

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, and more. Our mission is to increase the freedom of money and financial access for people around the world.

Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Support will be in Spanish & English, applicants need to speak both languages.

Responsibilities:

• Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers.
• Handle customer enquiries, advice and suggestions via email or online tools.
• Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
• Handle customer complaints, special cases or ad hoc tasks.

Requirements:

• Customer Service experience is not required, however can be beneficial if candidate has previous financial industry experience
• College degree or above
• Trilingual speaker with native Spanish, advanced English and one more language will be preferred
• High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
• Ability to work under pressure, strong communication skills and exceed beyond expectation
• Passionate for customer service industry and can accept to work under different work shifts
• Passionate about the crypto industry

Why Binance

• Shape the future of finance
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle challenging projects in a fast-paced and innovative enviornment with autonomy
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Remote-first, work-from-home arrangement (may vary depending on the nature of the role and team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.