Bilingual Crypto Support Specialist (Remote)

Blockchain Academics; Colombia; Remote; COP 142,383,000 - 221,484,000; Full time

Benefits offered by this job

Remote-first

Competitive salary

Job summary

Binance is a leading global blockchain ecosystem offering 24/7 customer support in Spanish and English. The role involves handling back office tickets, responding to inquiries via email and live chat, and documenting customer requests for cross-functional teams.

A college degree and multilingual ability are preferred, with flexibility for different shifts and a strong service mindset. Ideal candidates will be fluent in Spanish and English, with a third language valued, and comfortable working in

Qualifications

• Trilingual speaker with native Spanish, advanced English and a third language.
• College degree or above required.
• Excellent communication skills and ability to work in a fast-paced environment.
• Experience in customer service is not required but beneficial if from financial industry.

Responsibilities

• Handle back office tickets and provide 7x24 online enquiry and email reply services.
• Handle customer enquiries, advice and suggestions via email or online tools.
• Document customer requests and provide feedback to other business units in documentation form.
• Handle customer complaints, special cases or ad hoc tasks.

Skills

Trilingual

Bilingual English/Spanish

Strong communication

Team player

Under pressure

Education

College degree or above

Job description

Binance is a leading global blockchain ecosystem offering 24/7 customer support in Spanish and English. The role involves handling back office tickets, responding to inquiries via email and live chat, and documenting customer requests for cross-functional teams.

A college degree and multilingual ability are preferred, with flexibility for different shifts and a strong service mindset. Ideal candidates will be fluent in Spanish and English, with a third language valued, and comfortable working in