Multilingual Support Agent (Spanish/Chinese) - Remote

Expatrio; Bogotá; A distancia; COP 76.678.296 - 115.017.444; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working hours

Progressive work environment

Opportunity to solve real problems

Descripción de la vacante

A dynamic fintech start-up in Colombia is looking for a bilingual Customer Support Agent proficient in Spanish and Chinese for a remote freelance position. You'll be responsible for providing exceptional customer service and handling inquiries via email and phone. The ideal candidate has experience in customer support, is available full-time, and possesses a customer-first mindset. The role offers flexible working hours and the chance to contribute to a meaningful mission in supporting international students in their journey to Germany.

Formación

• Some experience in customer support is required.
• Full-time availability is necessary.
• Fluent in Spanish, proficient in English and Chinese.

Responsabilidades

• Serve as the first point of contact for international customer inquiries.
• Ensure excellent customer service.
• Verify customer documents.

Conocimientos

Customer support experience

Strong communication skills

Customer-first mindset

Fluency in Spanish

Proficiency in English

Proficiency in Chinese

Experience with helpdesk software

Herramientas

Zendesk

Descripción del empleo

A dynamic fintech start-up in Colombia is looking for a bilingual Customer Support Agent proficient in Spanish and Chinese for a remote freelance position. You'll be responsible for providing exceptional customer service and handling inquiries via email and phone. The ideal candidate has experience in customer support, is available full-time, and possesses a customer-first mindset. The role offers flexible working hours and the chance to contribute to a meaningful mission in supporting international students in their journey to Germany.