Remote Bilingual Care Coordinator (EN/ES)

SnappyCX, Inc.; Bogotá ciudad; A distancia; COP 119.095.000 - 191.875.000; Jornada completa

Descripción de la vacante

SnappyCX, Inc. is seeking a Bilingual Care Coordinator to support a U.S.-based healthcare client. This fully remote role is open to candidates in Colombia and requires fluency in English and Spanish.

You will manage patient coordination, scheduling, and HIPAA-compliant documentation while communicating with patients, families, and providers. The ideal candidate has experience in patient coordination or medical administration and is comfortable working during U.S.

Formación

• Experience supporting a US-based healthcare organization or medical practice.
• Fluent English and Spanish with strong verbal and written communication skills.
• Experience with patient coordination, medical administration, scheduling, intake, or similar healthcare support.
• Familiarity with EHR/EMR systems and healthcare documentation.
• Understanding of HIPAA and patient confidentiality.

Responsabilidades

• Coordinate communication between patients, families, healthcare providers, caregivers, and internal teams.
• Schedule appointments and follow-ups and assist with day-to-day patient coordination.
• Maintain accurate patient information and documentation within EHR/EMR systems.
• Handle inbound and outbound patient calls, emails, and follow-ups.
• Process referrals and assist with insurance eligibility verification and prior authorizations when required.
• Conduct patient follow-ups and help resolve scheduling, documentation, or service-related issues.
• Coordinate with home care services, medical equipment providers, and other healthcare resources when needed.
• Escalate urgent patient concerns, service delays, or care gaps to the appropriate team.
• Maintain HIPAA compliance and protect patient confidentiality at all times.

Conocimientos

Bilingual English/Spanish

Communication skills

Organizational skills

Remote work readiness

Herramientas

EHR/EMR systems

HIPAA compliance

Healthcare documentation

Descripción del empleo

SnappyCX, Inc. is seeking a Bilingual Care Coordinator to support a U.S.-based healthcare client. This fully remote role is open to candidates in Colombia and requires fluency in English and Spanish.

You will manage patient coordination, scheduling, and HIPAA-compliant documentation while communicating with patients, families, and providers. The ideal candidate has experience in patient coordination or medical administration and is comfortable working during U.S.