Remote Bilingual Clinical Care Coordinator

SnappyCX, Inc.; Bogotá ciudad; Híbrido; COP 9.999.999.999; Jornada completa

Descripción de la vacante

SnappyCX, Inc. is seeking a Bilingual Clinical Care Coordinator to support a U.S.-based healthcare practice remotely. The role blends clinical knowledge with care coordination and administrative tasks in a virtual setting.

You will communicate with patients, coordinate care among providers, verify insurance, and maintain HIPAA-compliant records in the EHR/EMR system. Strong English and Spanish skills are highly preferred for patient interactions.

Formación

• Clinical background required; candidates with training or professional experience as a Nurse, Doctor, Physician Assistant, Medical Assistant, or other healthcare professional are encouraged to apply.
• Experience with care coordination, patient coordination, or virtual medical support is preferred.
• Strong English communication skills and bilingual English/Spanish candidates are ideal.

Responsabilidades

• Communicate with patients regarding appointments, treatment plans, follow-ups, referrals, and other care needs.
• Coordinate patient care between providers, specialists, facilities, pharmacies, and other healthcare professionals.
• Assist with patient intake and maintain accurate patient information within the EHR/EMR.
• Document patient interactions, clinical information, and provider instructions accurately.
• Coordinate and follow up on referrals and specialist appointments.
• Assist with insurance verification, eligibility checks, and prior authorizations.
• Follow up on outstanding medical records, laboratory results, imaging, referrals, and other clinical documentation.
• Conduct patient follow-up and care management calls, including Chronic Care Management (CCM) calls when required.
• Review patient information and identify issues that require escalation to the appropriate clinical provider.
• Communicate provider notes, instructions, and other relevant information to patients.
• Support prescription/refill requests and other clinical administrative workflows as appropriate.
• Maintain accurate, confidential, and HIPAA-compliant patient records.
• Provide compassionate and professional patient support while helping patients navigate their care journey.

Conocimientos

Clinical background

Bilingual English/Spanish

EHR/EMR

Care coordination

HIPAA understanding

Independent remote work

Herramientas

EHR/EMR systems

Descripción del empleo

SnappyCX, Inc. is seeking a Bilingual Clinical Care Coordinator to support a U.S.-based healthcare practice remotely. The role blends clinical knowledge with care coordination and administrative tasks in a virtual setting.

You will communicate with patients, coordinate care among providers, verify insurance, and maintain HIPAA-compliant records in the EHR/EMR system. Strong English and Spanish skills are highly preferred for patient interactions.