Bilingual Remote Home Care Coordinator (Spanish/English)

SnappyCX; Bogotá ciudad; Presencial; COP 130.788.000 - 174.384.000; Jornada completa

Descripción de la vacante

SnappyCX seeks a Bilingual Home Care Coordinator (Spanish and English) to serve as a liaison between contracts, patients, families, HHAs, and other interacting parties. You will ensure clear communication, identify concerns during attendance verifications and introductions, and support high-quality care delivery.

The role requires exceptional customer service, multitasking, and strong written and verbal communication. This is a fully remote, independent contractor position with U.S.

Formación

• Excellent customer service and active listening skills.
• Ability to multitask effectively.
• Strong written and verbal communication skills.
• Effective time management and prioritization.

Responsabilidades

• Complete all tasks according to agency guidelines and policies.
• Schedule work assignments based on Home Care Worker training and experience.
• Minimize the volume of open cases to ensure timely resolution.
• Document all communications accurately in HHA Exchange.
• Communicate effectively with patients, family members, contracts, clinicians, aides, and other departments regarding issues or changes.
• Provide necessary information to other healthcare professionals.
• Consult with family members and other support to ensure ongoing care and that all client needs are identified and met.
• Advise HHA’s of discharges, changes in service days/hours, or other relevant updates.
• Complete required daily, weekly, monthly reports.
• Manage overtime and travel time requests.
• Utilize Smart Map and other tools to locate aides, provide directions, and check availability.
• Complete incident reports.
• Manage mutual and linked cases.
• Open and respond to emails in a timely manner.
• Listen to voicemails and respond promptly.
• Open and act on faxes in a timely manner.
• Adapt quickly to agency or industry changes.
• Discuss any concerns or questions with the supervisor.

Descripción del empleo

SnappyCX seeks a Bilingual Home Care Coordinator (Spanish and English) to serve as a liaison between contracts, patients, families, HHAs, and other interacting parties. You will ensure clear communication, identify concerns during attendance verifications and introductions, and support high-quality care delivery.

The role requires exceptional customer service, multitasking, and strong written and verbal communication. This is a fully remote, independent contractor position with U.S.