Customer Support Agent (Spanish & Chinese) - LatAm (Remote Freelance)

Expatrio; Bogotá; Remote; COP 76,678,296 - 115,017,444; Full time

Benefits offered by this job

Flexible working hours

Progressive work environment

Opportunity to solve real problems

Job summary

A dynamic fintech start-up in Colombia is looking for a bilingual Customer Support Agent proficient in Spanish and Chinese for a remote freelance position. You'll be responsible for providing exceptional customer service and handling inquiries via email and phone. The ideal candidate has experience in customer support, is available full-time, and possesses a customer-first mindset. The role offers flexible working hours and the chance to contribute to a meaningful mission in supporting international students in their journey to Germany.

Qualifications

• Some experience in customer support is required.
• Full-time availability is necessary.
• Fluent in Spanish, proficient in English and Chinese.

Responsibilities

• Serve as the first point of contact for international customer inquiries.
• Ensure excellent customer service.
• Verify customer documents.

Skills

Customer support experience

Strong communication skills

Customer-first mindset

Fluency in Spanish

Proficiency in English

Proficiency in Chinese

Experience with helpdesk software

Tools

Zendesk

Job description

Customer Support Agent (Spanish & Chinese) - LatAm (Remote Freelance)

2 weeks ago Be among the first 25 applicants

JOIN EXPATRIO

Expatrio is an ambitious Berlin-based start‑up in the field of Fintech and Edtech and currently has a vacancy for the position as Customer Support Agent (Spanish & Chinese) – LatAm (Remote Freelance).
Our goal is to make the way to and in Germany as easy as possible for international students. If you want to support us in this goal, then you are exactly right with us!

Your Role

• You will be the first point of contact for international customers for inquiries regarding our product by supporting our customer support team via e‑mail and phone.
• You will make sure that our customers get excellent customer service.
• Your main tasks will include the verification of documents.
• You will have your own responsibilities and also support our customer support agents with ad‑hoc tasks.
• You will work together with our service partners to support our customers.

Your Profile

• You have some experience in customer support.
• You are available full‑time.
• You have strong communication skills and a customer‑first mindset.
• You are fluent in Spanish, both written and spoken, and you’re also proficient in English and Chinese.
• If you have experience in the banking or health‑insurance industry, you can easily understand our product; if not, we are happy to teach you everything you need to know.
• PLUS: Ideally, you already have some experience with helpdesk software (such as Zendesk or similar tools).

Why Expatrio?

• International, diverse, and intrinsically motivated team.
• Autonomous and progressive work environment with low hierarchies and fast decision‑making.
• Flexible working hours.
• Most importantly: the chance to solve an actual problem.

About Us: Expatrio aims to be the best solution for international students in Germany. With a digital platform approach (an all‑in‑one app) at the interface of Fintech, Govtech, and Edtech, we are accompanying tens of thousands of students on their entire journey from study preparation and visa application to arriving and living in Germany. Always focusing on the most convenient experience for our users, we are aggregating all the needed services and products in one single place and offer bespoke solutions for everyone.

Does the position sound interesting to you? Then we would be very happy to receive your application.

– The Expatrio team