Bilingual Tech Support Specialist - Customer Care

Trackman; Colombia; Presencial; COP 110.750.147 - 184.583.579; Jornada completa

Descripción de la vacante

A tech-focused customer service company is seeking a Customer Service Specialist in Colombia to provide high-quality support and assistance to customers regarding their products. The ideal candidate will have proven customer service experience, strong troubleshooting skills, and proficiency in both Spanish and English. Responsibilities include managing customer inquiries, providing technical support, and educating customers on product usage. This role requires exceptional communication skills and the ability to handle multiple customer cases efficiently.

Formación

• Proven experience in a customer service/support role, ideally within technology.
• Ability to manage multiple cases efficiently in a fast-paced environment.
• Experience with remote troubleshooting and technical support.

Responsabilidades

• Respond promptly to customer inquiries via phone and email.
• Educate customers on product features and troubleshooting steps.
• Document each interaction thoroughly in the customer support system.

Conocimientos

Customer care

Strong communication skills

Troubleshooting

Problem-solving

Bilingual (Spanish and English)

Educación

High school diploma or equivalent

Additional education in IT or customer service

Herramientas

Zendesk

Microsoft Office

Descripción del empleo

A tech-focused customer service company is seeking a Customer Service Specialist in Colombia to provide high-quality support and assistance to customers regarding their products. The ideal candidate will have proven customer service experience, strong troubleshooting skills, and proficiency in both Spanish and English. Responsibilities include managing customer inquiries, providing technical support, and educating customers on product usage. This role requires exceptional communication skills and the ability to handle multiple customer cases efficiently.