LTL Representative

Lean Solutions Group; Cartagena de Indias; On-site; COP 8,000,000 - 12,000,000; Full time

Job summary

Lean Solutions Group is seeking a proactive LTL Representative in Colombia. The role requires at least 6 months of experience in transportation, logistics, or administration, with a focus on shipment tracking and customer communication.

The ideal candidate will manage follow-ups with customers and internal teams, maintain accurate records, and use Excel and internal software to ensure timely updates throughout the transportation process. Strong organization and confidentiality are essential.

Qualifications

• At least 6 months of experience in transportation, logistics, or administration.

Responsibilities

• Track LTL shipments and follow up on status to ensure timely updates.
• Communicate with customers, carriers, and internal teams by phone and email.
• Identify delays, discrepancies, and operational issues and escalate as needed.
• Maintain accurate shipment records and update information in internal systems.
• Respond to inquiries with timely, professional updates to stakeholders.
• Coordinate across departments to resolve shipment-related issues.
• Use spreadsheets and internal software to organize shipment data.
• Prioritize tasks, meet deadlines, and follow up on pending requests.
• Handle confidential information professionally per procedures.
• Support additional administrative and logistics tasks as needed.

Skills

Phone communication

Problem solving

Organization

Attention to detail

Multitasking

Confidentiality

Tools

Microsoft Excel

Job description

Job Summary

We are looking for a proactive, organized, and detail-oriented LTL Representative with at least 6 months of experience in transportation, logistics, or administration.

This role focuses on shipment tracking, operational follow-ups, and communication with customers and internal teams to ensure accurate and timely updates throughout the transportation process. The ideal candidate is comfortable making phone calls, solving problems, and managing multiple priorities in a fast-paced environment.

Key Responsibilities

• Track LTL shipments and follow up on their status to ensure timely transportation updates.
• Communicate with customers, carriers, and internal teams by phone and email regarding shipment progress.
• Proactively identify delays, discrepancies, and potential operational issues, escalating them when necessary.
• Maintain accurate shipment records and update information in internal logistics systems.
• Respond to inquiries and provide timely, professional updates to relevant stakeholders.
• Coordinate with different departments to resolve shipment-related issues and support smooth operations.
• Use spreadsheets and internal software to organize shipment data and maintain accurate records.
• Prioritize tasks, manage deadlines, and follow up on pending requests.
• Handle confidential information professionally and follow established procedures.
• Support additional administrative and logistics tasks as needed.

Requirements

• At least 6 months of experience in transportation, logistics, or administration.
• Comfortable making phone calls and communicating with customers and internal teams.
• Proactive mindset with strong follow-up and problem-solving skills.
• Excellent written and verbal communication skills.
• Intermediate proficiency in Microsoft Excel.
• Strong organizational skills and attention to detail.
• Ability to multitask and work effectively under pressure.
• Computer proficiency, including spreadsheets, word processing tools, and internal software.
• Ability to collaborate across departments while maintaining confidentiality.