Import Sea Logistics: Customer Care Specialist

Kuehne Nagel; Bogotá ciudad; On-site; COP 24,000,000 - 48,000,000; Full time

Job summary

Kuehne Nagel in Bogotá seeks a Sea Logistics Customer Care Specialist to be the primary contact for customers, combining logistics expertise with a customer-focused approach to ensure smooth operations and lasting relationships.

You will manage a portfolio of customers, coordinate with internal teams, and drive process improvements while delivering excellent service and fostering engagement in a dynamic global logistics environment.

Qualifications

• 2+ years of experience in international logistics, foreign trade, freight forwarding, customer service, or supply chain.
• Experience in import operations.
• Experience in customer service and customer relationship management.

Responsibilities

• Manage and support a portfolio of customers, ensuring a high level of service, satisfaction, and engagement.
• Build and strengthen operational relationships with customers through proactive communication and follow-up.
• Provide timely and accurate information regarding import operations and shipment status.
• Work closely with internal teams to provide effective solutions to customer needs.

Skills

Customer service

Stakeholder management

Communication

Organizational skills

English conversation

Education

International Business / Foreign Trade / Logistics background

Tools

KN applications

CRM systems

Job description

Kuehne Nagel in Bogotá seeks a Sea Logistics Customer Care Specialist to be the primary contact for customers, combining logistics expertise with a customer-focused approach to ensure smooth operations and lasting relationships.

You will manage a portfolio of customers, coordinate with internal teams, and drive process improvements while delivering excellent service and fostering engagement in a dynamic global logistics environment.