Logistics coordinator / Track and trace

Ace Link Solutions SAS; Bogotá; On-site; COP 30,000,000 - 42,000,000; Full time

Job summary

Ace Link Solutions SAS in Bogotá, Colombia, is seeking a proactive Customer Service Representative / Track & Trace (CSR)/ Logistics Coordinator to support a U.S.-based trucking carrier. The role requires logistics experience, B2+ English, and strong communication.

You will track loads, provide updates, and maintain the TMS with accuracy. This not a call center position; the role emphasizes proactive issue detection, load visibility, and timely documentation.

Qualifications

• Previous logistics experience is REQUIRED.
• B2+ English level is REQUIRED.
• Strong written and verbal communication skills.
• High attention to detail and data accuracy.
• Ability to multitask in a fast-paced, time-sensitive environment.
• Strong problem-solving and organizational skills.
• Proactive and customer-focused mindset.
• Experience with TMS or logistics tracking systems is highly preferred.

Responsibilities

• Track and monitor loads throughout pickup and delivery
• Provide timely and accurate updates to customers
• Respond professionally to emails and phone calls
• Maintain accurate load statuses and operational information in the TMS
• Conduct check calls and maintain shipment visibility
• Identify potential delays and service failures early
• Escalate operational issues to the appropriate teams
• Support contracted lane operations and trailer utilization
• Maintain accurate documentation and data records

Skills

Logistics experience

B2+ English

Attention to detail

Communication skills

Multitasking

Problem solving

Customer-focused

TMS experience

Job description

Monday to Friday | 42 hours per week

This is not a call center position.

Ace Link Solutions SAS is looking for a proactive and detail-oriented Customer Service Representative / Track & Trace (CSR)/ Logistics Coordinator to support the operations of a U.S.-based trucking carrier.

We are looking for someone with previous logistics experience who can maintain load visibility, communicate professionally with customers, update operational information accurately, and identify potential service issues before they elevate.

WHAT YOU’LL DO

• Track and monitor loads throughout pickup and delivery
• Provide timely and accurate updates to customers
• Respond professionally to emails and phone calls
• Maintain accurate load statuses and operational information in the TMS
• Conduct check calls and maintain shipment visibility
• Identify potential delays and service failures early
• Escalate operational issues to the appropriate teams
• Support contracted lane operations and trailer utilization
• Maintain accurate documentation and data records

WHAT WE’RE LOOKING FOR

• Previous logistics experience is REQUIRED
• B2+ English level is REQUIRED
• Strong written and verbal communication skills
• High attention to detail and data accuracy
• Ability to multitask in a fast-paced, time-sensitive environment
• Strong problem-solving and organizational skills
• Proactive and customer-focused mindset
• Experience with TMS or logistics tracking systems is highly preferred