Central Dispatch/ Track and Trace

Valoroo; Colombia; Remote; COP 24,000,000 - 42,000,000; Full time

Job summary

Encore Technologies in Colombia is seeking a Track & Trace / Dispatcher to monitor shipments from pickup to delivery, ensuring on-time, accurate results and clear updates for customers and carriers.

You will dispatch drivers, coordinate with internal teams, and maintain records while preparing reports on activity. Strong communication, organization, and experience in logistics are essential; proficiency with RingCentral and Central Dispatch is a plus.

Qualifications

• Experience in the logistics or transportation industry.
• Strong communication and organizational skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency with Microsoft Office Suite and reporting.

Responsibilities

• Track and trace shipments to ensure timely delivery.
• Communicate with customers and carriers to provide updates.
• Dispatch drivers and coordinate with other teams for efficient delivery.
• Maintain records of shipments and dispatches.
• Prepare reports on shipment and dispatch activities.
• Ensure compliance with company policies and procedures.
• Perform other duties as assigned.

Skills

Tracking & tracing

Communication

Multitasking

Microsoft Office

Tools

RingCentral

Central Dispatch

Job description

We are seeking a skilled Track & Trace / Dispatcher to join our team. The ideal candidate will be responsible for tracking and tracing all shipments, ensuring timely and accurate delivery, and communicating with customers and carriers to ensure smooth operations. The candidate will also be responsible for dispatching drivers and coordinating with other departments to ensure efficient delivery of goods.

Key Responsibilities

• Tracking and tracing all shipments to ensure timely and accurate delivery
• Communicating with customers and carriers to provide updates on shipment status
• Dispatching drivers and coordinating with other departments to ensure efficient delivery
• Maintaining accurate records of all shipments and dispatches
• Preparing reports on shipment and dispatch activities
• Ensuring compliance with all company policies and procedures
• Performing other duties as assigned

Qualifications

• Experience in the logistics or transportation industry
• Strong communication and organizational skills
• Ability to multitask and work in a fast-paced environment
• Proficiency in Microsoft Office Suite
• Experience with dispatching software preferred, RingCentral and Central Dispatch