Track and Trace Representative

PRIMO; Medellín; On-site; COP 13,392,000 - 22,320,000; Full time

Job summary

PRIMO is seeking a Track & Trace Representative in Medellín to support shipment visibility and monitoring. You will track dispatches, perform proactive calls, and ensure on-time delivery while handling client inquiries and delivering essential reports.

We value an enthusiastic learner with strong communication and organizational skills, capable of managing multiple tasks and staying proactive in a dynamic logistics environment.

Qualifications

• Interest in learning and growing within the logistics and transportation industry.
• High energy, proactive attitude, and willingness to learn.
• Strong communication and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Previous experience is not strictly required, but any exposure to customer service, logistics, or operations will be valued.
• Basic knowledge of Excel and office tools is a plus.

Responsibilities

• Track dispatched shipments and ensure visibility throughout the logistics process.
• Perform daily check calls to anticipate and prevent potential shipment issues.
• Monitor the delivery process to ensure shipments arrive on time.
• Respond to client inquiries and requests related to shipment transportation.
• Prepare and deliver operational reports required by stakeholders involved in the process.
• Keep internal systems updated with accurate shipment status information.
• Maintain strong and professional relationships with clients and ongoing projects.

Skills

Customer service

Communication

Organization

Multitasking

Excel basics

Tools

Excel

Job description

We’re looking for a Track & Trace Representative to join our team and support the visibility and monitoring of our shipments. If you enjoy logistics operations, problem-solving, and ensuring great customer experience, this opportunity may be for you.

Key Responsibilities:

• Track dispatched shipments and ensure visibility throughout the logistics process.
• Perform daily check calls to anticipate and prevent potential shipment issues.
• Monitor the delivery process to ensure shipments arrive on time.
• Respond to client inquiries and requests related to shipment transportation.
• Prepare and deliver operational reports required by stakeholders involved in the process.
• Keep internal systems updated with accurate shipment status information.
• Maintain strong and professional relationships with clients and ongoing projects.

Required Skills & Qualifications:

• Interest in learning and growing within the logistics and transportation industry.
• High energy, proactive attitude, and willingness to learn.
• Strong communication and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Basic knowledge of Excel and office tools is a plus.
• Previous experience is not strictly required, but any exposure to customer service, logistics, or operations will be valued.

We’re looking for someone motivated to develop their potential and grow with us in the logistics industry.