Sales Support (3PL logistics)

Iron Peak Solutions; Bogotá ciudad; On-site; COP 191,113,000 - 286,670,000; Full time

Job summary

Iron Peak Solutions is hiring a Sales Support to manage customer communications, load entry, and daily execution alongside our Account Management team. This high-visibility role offers the chance to master 3PL logistics and fast-track toward an Account Manager.

You will own client accounts, protect margins, and resolve bottlenecks before they reach the customer. We value proactive, English-fluent professionals who collaborate across desks, source capacity, and drive operational excellence in a

Qualifications

• Freight brokerage or 3PL logistics experience, US freight preferred.
• Advanced written and spoken English for US customers.
• High bias for action with accountability.
• Proactive communication and escalation when issues arise.
• Reliable and able to follow through on commitments.
• Willingness to learn and grow toward Account Management.

Responsibilities

• Support Account Managers on load booking, spot-rate quoting, and daily communications.
• Own full load lifecycle, monitor shipments end-to-end, and resolve issues.
• Provide proactive status updates to customers.
• Source capacity and negotiate with carriers to keep lanes covered.
• Maintain data integrity across systems for real-time accuracy.
• Cross-train on Carrier Sales and Operations to support other desks.

Skills

Logistics experience

Customer support

English communication

Proactive ownership

Escalation skills

Reliability

Continuous improvement

Tools

TMS platform

AI tools

Job description

We are hiring a Sales Support to manage customer communications, load entry, and daily execution alongside our Account Management team.

This is a high-visibility, execution-focused role for professionals who want to master 3PL logistics and fast-track their career toward becoming an Account Manager. You will take direct ownership of client accounts, protect margins, and resolve operational bottlenecks before they reach the customer.

Key Responsibilities

• Account Management Support: Partner directly with Account Managers on load booking, spot-rate quoting, and day-to-day customer communication.
• Full Load Lifecycle Ownership: Build loads accurately in the system, monitor active shipments end-to-end, and resolve operational issues before they impact performance.
• Proactive Customer Communication: Deliver fast, transparent status updates so shippers never have to ask where their freight stands.
• Capacity Sourcing & Coverage: Source and negotiate with carriers to ensure assigned lanes stay covered and freight moves efficiently.
• Data & System Integrity: Maintain clean, real-time updates across all systems so the team can operate with accurate data.
• Team Collaboration: Act as a flexible resource by cross-training on Carrier Sales and Operations, jumping in to support other desks when needed because we value moving freight forward over staying in a single lane.

What You Bring

• Logistics & Customer Support Experience: 4+ years of background in freight brokerage, 3PL logistics, or a high-volume customer-facing role (US freight experience).
• Communication & English: Advanced written and spoken English fluency to communicate fast, clearly, and professionally with US customers and internal teams.
• Proactive Ownership: High bias for action—you take full accountability for your tasks without waiting to be asked or needing to be told twice.
• Early & Clear Escalation: Strong commitment to proactive communication—you flag issues immediately when something is off, because silence is never the answer.
• Reliability & Follow-Through: Uncompromising dependability—you show up on time, take pride in executing what you promise, and consistently deliver on commitments.
• Continuous Improvement: A coachable, adaptable attitude focused on learning from feedback, refining execution speed, and growing toward Account Management.

Important Note: A core pillar of our culture is "Solutions, not problems." This role is built for proactive individuals who think critically, adapt quickly under pressure, and drive independent results after onboarding.

Why Join Us?

• Uncapped Earning Potential: Competitive USD base salary plus performance incentives with no ceiling on earnings.
• Growth Opportunities: Clear advancement paths into an account management role.
• Modern Tech Stack & AI Tools: Access to a leading TMS platform and AI-driven operational tools designed to automate repetitive tasks and help you communicate with clients effectively.
• Ground-Floor Impact: Direct influence on building standard operating procedures, refining execution workflows, and shaping operational excellence in a fast-growing environment.