Expert SLS CRT CPM

DHL Global Forwarding; Bogotá; Sur place; COP 25 000 000 - 40 000 000; Plein temps

Résumé du poste

DHL Global Forwarding in Bogotá seeks a proactive professional to manage a portfolio of clients, maintain strong relationships, and coordinate cross-functional teams to meet KPIs and service levels.

You will prepare performance reports for stakeholders, drive process improvements, and act as the primary contact for escalations, ensuring timely resolutions and smooth end-to-end shipments. Fluency in English and strong MS Office skills are required.

Qualifications

• Minimum 2 years in logistics processes.
• Fluent English communication (verbal and written).
• Strong customer service and stakeholder management.
• Experience creating reports and dashboards.

Responsabilités

• Develop strong client relationships through timely, accurate communications.
• Review client KPIs and service agreements; ensure targets are met.
• Prepare performance reports for stakeholders and deliver insights.
• Lead or participate in customer reviews (QBR/MBR) and drive improvements.

Connaissances

English (B2–C1)

Client services

MS Office

Communication skills

Teamwork and autonomy

Formation

Industrial Engineering

International Business

Outils

Microsoft Office Suite

Description du poste

• General purpose of the function: Develop a strong and trustful relationship with clients through timely and accurate communications.
• Responsible for providing support to the assigned account.
• Review and ensure the achievement of specific client KPIs and service agreements.
• Generate, analyze, and present performance reports to stakeholders.
• Maintain clear and effective communication with internal and external third parties to meet client expectations.
• Provide proactive issue resolution and implement corrective and preventive actions to ensure service excellence.
• Act as the key contact for escalations, ensuring timely and effective solutions.
• Develop and maintain sustainable relationships with internal and external stakeholders.
• Coordinate and oversee business implementations.
• Participate in and/or lead customer reviews (QBR and/or MBR).
• Coordinate stakeholder activities, ensuring quality, compliance, and timeliness.
• Understand client documentation requirements and provide detailed guidelines to stakeholders to ensure compliance.
• Recommend and coordinate necessary changes based on process analysis.
• Assist DGF operations in resolving complex issues.
• Create, update, and manage internal documentation, including SOPs, process maps, and work instructions.
• Lead the implementation of process improvements, workflow optimizations, and automation initiatives to increase efficiency.
• Filter and consolidate information from multiple sources to provide accurate and relevant insights.
• Prepare and deliver management reports, dashboards, and presentations for different audiences.
• Maintain direct contact with clients, DGF stations and multiple stakeholders across the supply chain to ensure smooth operations.
• Demonstrate proactive problem-solving, anticipating potential issues and mitigating risks.
• Apply and enhance supply chain knowledge to optimize end-to-end processes.
• Monitor, measure, and improve KPIs through continuous improvement methodologies.

Key Responsibilities

• General purpose of the function: Develop a strong and trustful relationship with clients through timely and accurate communications.
• Responsible for providing support to the assigned account.
• Review and ensure the achievement of specific client KPIs and service agreements.
• Generate, analyze, and present performance reports to stakeholders.
• Maintain clear and effective communication with internal and external third parties to meet client expectations.
• Provide proactive issue resolution and implement corrective and preventive actions to ensure service excellence.
• Act as the key contact for escalations, ensuring timely and effective solutions.
• Develop and maintain sustainable relationships with internal and external stakeholders.
• Coordinate and oversee business implementations.
• Participate in and/or lead customer reviews (QBR and/or MBR).
• Coordinate stakeholder activities, ensuring quality, compliance, and timeliness.
• Understand client documentation requirements and provide detailed guidelines to stakeholders to ensure compliance.
• Recommend and coordinate necessary changes based on process analysis.
• Assist DGF operations in resolving complex issues.
• Create, update, and manage internal documentation, including SOPs, process maps, and work instructions.
• Lead the implementation of process improvements, workflow optimizations, and automation initiatives to increase efficiency.
• Filter and consolidate information from multiple sources to provide accurate and relevant insights.
• Prepare and deliver management reports, dashboards, and presentations for different audiences.
• Maintain direct contact with clients, DGF stations and multiple stakeholders across the supply chain to ensure smooth operations.
• Demonstrate proactive problem-solving, anticipating potential issues and mitigating risks.
• Apply and enhance supply chain knowledge to optimize end-to-end processes.
• Monitor, measure, and improve KPIs through continuous improvement methodologies.

Skills / Requirements

• Professionals in industrial engineering, international business, or related fields
• Minimum of 2 years in logistics processes
• Extensive knowledge of cargo transportation and the logistics industry
• Fluent communication in English (verbal and written), (B2 – C1)
• Excellent proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Customer service and communication skills.
• Teamwork and autonomy+
• Employees who have been in the organization for 12 months or in their current role
• Employees that are not in transition projects