LATAM Market Operations Associate — Fully Remote

Wingz, Inc.; Bogotá ciudad; Remote; COP 33,015,000 - 41,703,000; Full time

Job summary

Wingz, Inc. is hiring a Market Operations Associate for Latin America in a fully remote role.

You will own a portion of driver onboarding, scheduling, OTP, routing, and market coverage while coordinating with drivers and dispatch tools to meet daily and weekly targets. The role requires 2–4 years in operations, dispatch, or logistics, and involves daily performance tracking, strict accuracy, and fast decision-making in a fast-paced, remote environment.

Responsibilities

• Make fast first contact with new driver applicants and guide them through the application
• Run onboarding interviews, group and 1:1, and decide who advances
• Review driver documents for accuracy and compliance, and coach applicants through corrections
• Coordinate background checks and screenings, and follow up until cleared
• Run activation calls so new drivers are confident on the app before their first trip
• Keep the roster current: expiration outreach, reactivation checks, and removing inactive drivers
• Build driver schedules and assign trips against them
• Sweep the current week for schedule gaps and fill them before trips go uncovered
• Work inside our AI-assisted dispatching tools, producing and acting on the daily output
• Flag where the tooling gets it wrong so it improves
• Notify drivers of schedule changes
• Monitor on-time performance live and intervene before a trip goes late, not after
• Own urgent trip reassignments end to end: the decision, driver contact, and resolution
• Keep clients informed before they have to ask
• Step in when leads are tied up so nothing waits in a queue
• Build and adjust routes for efficiency and reliability
• Make sure drivers activate GPS well ahead of pickup
• Chase and coach drivers who don't, before it becomes a data gap
• Protect billing and claims accuracy by keeping trip data complete
• Cover a portion of all three areas above in a newer or smaller market
• Shift week to week toward whatever is currently limiting the market
• Flag early which area is about to break
• Own your daily and weekly targets, and know where you stand without being asked
• Resolve problems in your area rather than handing them off
• Escalate what's genuinely above your authority, with what you've already tried and what you recommend
• Keep driver and trip records accurate in every system you touch
• Improve the procedures you work from, and document the ones that don't exist yet
• Cross-train as backup on one adjacent area
• Bring us patterns, not just incidents

Job description

Wingz, Inc. is hiring a Market Operations Associate for Latin America in a fully remote role.

You will own a portion of driver onboarding, scheduling, OTP, routing, and market coverage while coordinating with drivers and dispatch tools to meet daily and weekly targets. The role requires 2–4 years in operations, dispatch, or logistics, and involves daily performance tracking, strict accuracy, and fast decision-making in a fast-paced, remote environment.