Customer Service Representative (Latin America)

Wing Assistant; Bogotá; A distancia; COP 40.000.000 - 80.000.000; Jornada completa

Descripción de la vacante

A customer service firm is seeking a Customer Service Representative to manage calls, resolve concerns, and create customer trust remotely. Candidates should have at least 1 year of experience, excellent English skills, and the ability to adapt to technology. This position offers performance incentives, stability, paid training, and a fun work environment.

Servicios

Performance Incentives

Job Security and Stability

Paid Training

Inclusive Culture

Career Growth Opportunities

100% Work-From-Home

Fun Work Environment

Formación

• At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity.
• Familiar with current technologies, like desktop sharing and cloud services.
• Experience with online calendars and scheduling.

Responsabilidades

• Manage inbound and outbound calls.
• Resolve customer concerns effectively and efficiently.
• Build sustainable relationships with customer accounts.

Conocimientos

Excellent English communication skills

Organizational and time management skills

Tech savvy

Phone and email communication skills

Proactive and attention to detail

Herramientas

MS Office

CRM software

VoIP technology

Descripción del empleo

Overview

Customer Service Representative (Remote)

Wing is on the exciting mission of redefining the future of work for companies worldwide. We are looking to be the one-stop shop for companies that are looking to build world-class teams and place their operations on autopilot. And we’re looking for a Customer Service Representative to start immediately.

Responsibilities

1. Manage inbound and outbound calls
2. Resolve customer concerns effectively and efficiently
3. Build sustainable relationships and trust with customer accounts through open and interactive communication
4. Ensure customer satisfaction in every interaction
5. Keep records of customer interactions, process and update customer accounts and file documents
6. Follow communication procedures, guidelines, and policies
7. Take the extra mile to engage customers
8. Ad hoc tasks

Qualifications

• At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
• Excellent English communication skills, both written and verbal (at least B2 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
• Experience with word-processing software and spreadsheets (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive & confident with keen attention to details

Technical Requirements

• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay

Schedule

US work hours (20-40 hours per week)

Location

This is a remote job

Salary Package per month

• Entry Level (1-3 years of experience): Up to $760
• Intermediate Level (3-5 years of experience): Up to $820
• Expert Level (5+ years of experience): Up to $980

Please note:

• Only qualified candidates will be invited to take the assessment & scheduled for an interview.
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