Regional Operations Specialist

SuperStaff

Medellín

Hybrid

COP 42,000,000 - 68,000,000

Full time

3 days ago

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Benefits offered by this job

On-site training in Medellín

Remote work after training

Job summary

SuperStaff is seeking a Regional Operations Specialist to act as the air-traffic controller for our drivers, ensuring they have the right information, paperwork, and support to succeed. The role begins with two months of on-site training in Medellín, Colombia, then transitions to fully remote work from home.

You will liaison between Field Operations, Drivers, and Account Management, coordinating via SMS, validating dispatch paperwork, and tracking milestones in real time to maintain full

Qualifications

Advanced English (B2+/C1) required.
Detail-oriented with a track record of minimal errors.
Tech-savvy with quick learning; experience with Slack and G-Suite.
Process-driven; comfortable following established workflows and documenting steps.
Prior logistics, dispatch, or back-office coordination experience preferred.
Dependable, proactive, and self-motivated for remote/hybrid work.
DialPad training provided for internal use.

Responsibilities

Serve as operational liaison between Field Operations, Drivers, and Account Management.
Coordinate drivers via SMS to confirm schedules and expectations; no direct end-customer contact.
Review dispatch paperwork for accuracy and alignment with client standards.
Monitor driver activity in real-time and update order milestones in the system.
Collaborate with Customer Service to resolve driver-related issues proactively.
Review orders ahead of time to ensure drivers have necessary documents and instructions.

Skills

Advanced English

Detail-oriented

Tech savvy

Process-driven

Logistics experience

Remote/hybrid mindset

Self-motivated

Tools

Slack

G-Suite

DialPad

Job description

We are seeking a highly detail-oriented Regional Operations Specialist to support the logistics backbone of one of our largest clients. Think of this role as the "Air Traffic Controller" for our drivers- you ensure they have the right information, the right paperwork, and the support they need to succeed.

Location: This position requires the first 2 months to be fully on-site during weekdays and work from home on weekends at our Medellín office for training and integration. Afterward, you will transition to a fully work-from-home setup.

What You Will Do

Your main goal is operational readiness. You will work in the "back office" to support drivers, ensuring seamless execution of assignments.

Operational Liaison: Act as the bridge between Field Operations, Drivers, and Account Management.
Driver Coordination: Communicate via text/SMS with drivers to confirm schedules and expectations (Internal communication only; no direct end-customer interaction).
Quality Control: Review dispatch paperwork to ensure accuracy, completeness, and alignment with client standards.
Milestone Tracking: Monitor driver activity in real-time, accurately marking order milestones in the system to maintain full visibility.
Problem Solving: Collaborate with Customer Service to proactively resolve driver-related issues before they escal ate.
Preparation: Anticipate gaps by reviewing orders in advance to ensure drivers have all necessary documents and instructions.

Requirements

Language: Advanced English (B2+/C1) is required (Strong written skills are a must for professional SMS/text updates).
Detail-Obsessed: You have a track record of executing tasks with minimal errors.
Tech Savvy: You can learn new software quickly. Experience with Slack and G-Suite is required.
Process-Driven: You enjoy following established workflows and organizing documentation.
Industry Experience: Previous experience in logistics, dispatch, or back-office coordination is a major plus.
Soft Skills: You are dependable, proactive, and self-motivated enough to thrive in a remote/hybrid environment.
Preferred Tools (Training provided):
DialPad (Internal Phone System)