LATAM Carrier Relations Director — Remote Leadership

Twilio Inc.; Colombia; Presencial; COP 373.680.000 - 560.521.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Generous time off

Parental and wellness leave

Healthcare

Retirement savings program

Descripción de la vacante

Twilio is seeking an experienced Director to lead carrier relations across Latin America, aligning local supply with regional demand and building strong regional partnerships. You will work with Sales, Product, and Legal teams to drive a localized strategy that supports Twilio’s growth.

Ideal candidates bring a deep telecom background, LATAM regulatory know-how, and a track record of building high-performing teams while navigating multi-country environments.

Formación

• Minimum of 10 years in the telecommunications services industry, with at least 5 years in a leadership role managing carrier relations.
• Deep expertise in LATAM telecommunications markets, local carrier ecosystems, and regional regulatory environments.
• Proven experience collaborating with Sales and Go-To-Market teams to align infrastructure/supply strategy with revenue demand.
• Strong negotiation, influence, and communication skills in complex multi-country environments.
• Data-driven, analytical approach to decision-making and route optimization.
• Fluency in Spanish, English and Portuguese.

Responsabilidades

• Team Leadership: Lead and mentor a team of carrier relations specialists across LATAM, fostering a collaborative, high-performance, and region-aware culture.
• Sales Alignment & Demand Strategy: Partner closely with Sales and Product teams to analyze market trends, understand customer demand, and co-develop country-specific supply strategies tailored to individual LATAM markets.
• Carrier/Supply Partnerships & Negotiation: Develop and maintain strong, strategic relationships with regional and local carriers and other suppliers to secure cost-effective solutions, expand coverage, and optimize service delivery.
• Regulatory & Market Intelligence: Navigate complex local telecommunications regulations and upcoming policy changes to proactively adapt Twilio's supply strategy and maintain strict compliance across all LATAM territories.
• Performance & KPI Management: Implement and monitor localized KPIs to assess supplier performance, route quality, and cost efficiency in alignment with regional business goals.
• Operational Execution: Act as an escalation point to resolve regional carrier/supplier service issues, minimizing operational disruption and maintaining high service reliability.

Conocimientos

Carrier relations leadership

Negotiation

Stakeholder collaboration

Regulatory knowledge LATAM

Data-driven decision making

Educación

Bachelor's degree in Telecommunications or related field

Descripción del empleo

Twilio is seeking an experienced Director to lead carrier relations across Latin America, aligning local supply with regional demand and building strong regional partnerships. You will work with Sales, Product, and Legal teams to drive a localized strategy that supports Twilio’s growth.

Ideal candidates bring a deep telecom background, LATAM regulatory know-how, and a track record of building high-performing teams while navigating multi-country environments.