Regional Operations Specialist — Hybrid Start, Remote After Training

SuperStaff; Medellín; Hybrid; COP 42,000,000 - 68,000,000; Full time

Benefits offered by this job

On-site training in Medellín

Remote work after training

Job summary

SuperStaff is seeking a Regional Operations Specialist to act as the air-traffic controller for our drivers, ensuring they have the right information, paperwork, and support to succeed. The role begins with two months of on-site training in Medellín, Colombia, then transitions to fully remote work from home.

You will liaison between Field Operations, Drivers, and Account Management, coordinating via SMS, validating dispatch paperwork, and tracking milestones in real time to maintain full

Qualifications

• Advanced English (B2+/C1) required.
• Detail-oriented with a track record of minimal errors.
• Tech-savvy with quick learning; experience with Slack and G-Suite.
• Process-driven; comfortable following established workflows and documenting steps.
• Prior logistics, dispatch, or back-office coordination experience preferred.
• Dependable, proactive, and self-motivated for remote/hybrid work.
• DialPad training provided for internal use.

Responsibilities

• Serve as operational liaison between Field Operations, Drivers, and Account Management.
• Coordinate drivers via SMS to confirm schedules and expectations; no direct end-customer contact.
• Review dispatch paperwork for accuracy and alignment with client standards.
• Monitor driver activity in real-time and update order milestones in the system.
• Collaborate with Customer Service to resolve driver-related issues proactively.
• Review orders ahead of time to ensure drivers have necessary documents and instructions.

Skills

Advanced English

Detail-oriented

Tech savvy

Process-driven

Logistics experience

Remote/hybrid mindset

Self-motivated

Tools

Slack

G-Suite

DialPad

Job description

SuperStaff is seeking a Regional Operations Specialist to act as the air-traffic controller for our drivers, ensuring they have the right information, paperwork, and support to succeed. The role begins with two months of on-site training in Medellín, Colombia, then transitions to fully remote work from home.

You will liaison between Field Operations, Drivers, and Account Management, coordinating via SMS, validating dispatch paperwork, and tracking milestones in real time to maintain full