Customer Service Representative (Latin America)

Wing Assistant; Colombia; A distancia; COP 31.535.973 - 40.664.807; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance Incentives

Paid Training

Inclusive Culture

100% Work-From-Home

Career Growth Opportunities

Descripción de la vacante

A leading remote service provider in Colombia is seeking a Customer Service Representative to effectively manage customer interactions in a remote setting. This role involves resolving customer concerns and maintaining satisfaction through effective communication. Suitable candidates should have at least one year of experience in customer service, excellent English skills, and be tech-savvy. The company offers extensive benefits, including performance incentives and a supportive team environment.

Formación

• At least 1-year proven experience as a Customer Service Representative.
• Excellent English communication skills, both written and verbal.
• Solid organizational and time management skills.

Responsabilidades

• Manage inbound and outbound calls.
• Resolve customer concerns effectively and efficiently.
• Ensure customer satisfaction in every interaction.

Conocimientos

English communication skills

Customer relationship management

Organizational skills

Tech savviness

Time management

Herramientas

MS Office

CRM software

Descripción del empleo

Customer Service Representative (Latin America)

Join to apply for the Customer Service Representative (Latin America) role at Wing Assistant

This range is provided by Wing Assistant. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

Customer Service Representative (Remote)

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a Customer Service Representative to start immediately!

Duties and Responsibilities

• Manage inbound and outbound calls
• Resolve customer concerns effectively and efficiently
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Ensure customer satisfaction in every interaction
• Keep records of customer interactions, process and update customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Ad hoc tasks

Qualifications

• At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
• Excellent English communication skills, both written and verbal (at least B2 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
• Experience with word-processing software and spreadsheets (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive & confident with keen attention to details

Technical Requirements

• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay

Schedule: US work hours (20-40 hours per week)

Location: This is a remote job

Salary Package per month:

• Entry Level (1-3 years of experience): Up to $760
• Intermediate Level (3-5 years of experience): Up to $820
• Expert Level (5+ years of experience): Up to $980

Please note:

• Only qualified candidates will be invited to take the assessment & scheduled for an interview
• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website
• You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.