IT Service Desk Analyst — Mac & SaaS Specialist (Remote)

TurnKey Tech Staffing; Colombia; Presencial; COP 36.000.000 - 48.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work hours

Parental leave

Personal laptop

Health and wellness package

Descripción de la vacante

YipitData is seeking an IT Service Desk Analyst to provide day-to-day IT support for a distributed workforce. You will troubleshoot hardware, software, and access issues while managing tickets in Jira and deploying MacOS devices for a modern SaaS-based workplace.

You will work with Google Workspace, Slack, Zoom, Okta, and Confluence, and support security tools like CrowdStrike. Strong English skills and 2–3 years of IT support experience are essential.

Formación

• 2–3 years of IT support or service desk experience.
• Experience supporting MacOS devices and modern SaaS-based workplaces.
• Organized and comfortable managing multiple requests via a ticketing system.
• Advanced English proficiency (B2–C1 or higher).

Responsabilidades

• Provide day-to-day IT support to employees by troubleshooting hardware, software, and access issues.
• Manage and resolve IT support tickets through Jira, ensuring timely and effective resolution.
• Configure, deploy, and support MacOS laptops and company devices.
• Administer and troubleshoot SaaS applications including Google Workspace, Slack, Zoom, Okta, and other business tools.
• Manage device configuration and security using MDM tools such as IRU.
• Assist with user provisioning and deprovisioning, including onboarding and offboarding processes.
• Support endpoint security tools such as CrowdStrike.
• Maintain and track IT assets and equipment inventory.
• Document solutions, processes, and troubleshooting steps in Confluence.
• Escalate complex technical issues to the appropriate IT, Security, or Infrastructure team members.
• Assist with IT operational improvements and small projects that improve employee IT experience.

Conocimientos

IT support

Jira

MacOS support

SaaS proficiency

English proficiency

Herramientas

Jira

Google Workspace

Slack

Zoom

Okta

Confluence

MDM (IRU)

CrowdStrike

Descripción del empleo

YipitData is seeking an IT Service Desk Analyst to provide day-to-day IT support for a distributed workforce. You will troubleshoot hardware, software, and access issues while managing tickets in Jira and deploying MacOS devices for a modern SaaS-based workplace.

You will work with Google Workspace, Slack, Zoom, Okta, and Confluence, and support security tools like CrowdStrike. Strong English skills and 2–3 years of IT support experience are essential.