Onsite Tech Support & Workstation Specialist

Visa; Bogotá ciudad; Híbrido; COP 100.440.000 - 145.080.000; Jornada completa

Descripción de la vacante

Visa Corporate IT is seeking an experienced Technical Support Associate for workstation support to deliver onsite IT services for Windows, Mac, and mobile devices. The role emphasizes proactive problem solving, automation, and collaboration with engineering and facilities teams.

The ideal candidate will balance hands-on troubleshooting with proactive improvements, maintain accurate incident records, and contribute to automation initiatives. Three days in office are expected.

Formación

• Minimum of 6 months of relevant work experience or a Bachelor’s Degree.
• Experience supporting and troubleshooting Windows OS, Microsoft 365, and Mac OS (current release and prior release); plus iOS and Android basics.

Responsabilidades

• Provide 2nd-level support for escalated workstation, endpoint, and mobile incidents/requests; own issues through resolution.
• Support Windows OS, Microsoft 365, and Mac OS (current and prior releases), including standard applications, peripherals, and security tooling.
• Perform effective diagnostics to isolate issues; identify root cause where possible and drive durable fixes (not temporary workarounds).
• Proactively identify and reduce repeat issues by analyzing patterns/trends, documenting solutions, and partnering with engineering/operations teams to eliminate underlying causes.
• Create and contribute to knowledge articles (KBs), SOPs, and runbooks; share learnings with peers to improve the team’s collective capability.

Conocimientos

Customer service

Troubleshooting

Communication

Problem solving

Educación

Bachelor's Degree

Herramientas

Windows OS

Microsoft 365

Mac OS

PowerShell

Bash

Python

Descripción del empleo

Visa Corporate IT is seeking an experienced Technical Support Associate for workstation support to deliver onsite IT services for Windows, Mac, and mobile devices. The role emphasizes proactive problem solving, automation, and collaboration with engineering and facilities teams.

The ideal candidate will balance hands-on troubleshooting with proactive improvements, maintain accurate incident records, and contribute to automation initiatives. Three days in office are expected.